Carla Ormond Email & Phone Number

Warrington, United Kingdom

Liverpool, United Kingdom

Warrington, United Kingdom

Warrington, United Kingdom

Runcorn

From the 15-day placement at the company, the company invited me to work with the department over the summer period. This required me to carry out tasks and I expanded the skills that an accountant assistant would use on a daily basis such as Numeracy, Problem solving ability and Communication skills. The duties in the job included to develop on the project that had been set in the placement which was to research and analyse client’s data from 2015, creating databases for the finance manager and some duties included attending meetings with directors, team leaders and customer services and any ad hoc requests. Some duties included working a long side a team member to help complete journals for credit cards and refunds on time for month end reports. On occasions, I was delegated tasks as such as posting any accruals, prepayments and deprecations figures, straight line and NBV and other tasks that included using my IT skills to create formulas and graphs which were going onto being presented to the directors and managers of the SWI.

Runcorn

During my 15-day placement at the company, my role was an Finance Insight/Casual, this required me to carry out tasks which an accountant assistant would usually be obligated to do. Whilst conducting these tasks I employed the skills that an accountant assistant would use on a daily basis such as Numeracy, Problem solving ability and Communication skills. The duties in the placement included researching and analysing client’s data from 2015, creating databases for the finance manager and some duties included attending meetings with directors, team leaders and customer services and any ad hoc requests. Some duties included working a long side a team member to help complete journals for credit cards and refunds on time for month end reports. On occasions, I was delegated tasks as such as posting any accruals, prepayments and deprecations figures, straight line and NBV and other tasks that included using my IT skills to create formulas and graphs which were going onto being presented to the directors and managers of the SWI.

Runcorn

From temporary working at Bargain Buys as a Sales Assistant and the company had been impressed with my work and kept me on permanent. • I worked on tills were I dealt with handling cash when taking sales. Therefore, I had to check the money to ensure that the notes were real and offer the customers the till sales that had been put on for that week. • Another responsibility within the role allowed me to adapt my skills that I have previously gained and put into practice, these skills included time management and remerchandising aisles which involved rearranging shelves to the planogram within a certain time period. Then label all the products at the current price.

Runcorn

Over the summer, I temporary worked at SWI and within the business, I further improved my customer service skills. These were done through communicating with customers via telephone. The responsibilities I had were:• Processing orders: from via telephone and post and processing the returns through intervals of taking orders via the phone, managing and balancing my work load. Due to the number of returns the company received, I would stay behind till late and work weekends to get up the company up to schedule. Manage customer orders and contact them if clarification was required. • Investigating customer non-receipt of orders by looking who the courier was, were it was delivered and if any delivery notes were on the system. Similarly, managing complaints I would calm the customer down. Go through the situation with them to make sure I have the correct information and note their information down. Then give them alternative suggestions and come to a conclusion. • Selected to help another colleague to reply to customer’s emails. The emails varied from complaints, tracking orders, missing items and queries. This was also done in intervals when I was on the phones. Ensured the post was in the correct class, measure if needed and take to the warehouse to do delivered.

Runcorn

Over the summer, I temporary worked at SWI and within the business, I further improved my customer service skills. These were done through communicating with customers via telephone. The responsibilities I had were:• Processing orders: from via telephone and post and processing the returns through intervals of taking orders via the phone, managing and balancing my work load. Due to the number of returns the company received, I would stay behind till late and work weekends to get up the company up to schedule. Manage customer orders and contact them if clarification was required. • Investigating customer non-receipt of orders by looking who the courier was, were it was delivered and if any delivery notes were on the system. Similarly, managing complaints I would calm the customer down. Go through the situation with them to make sure I have the correct information and note their information down. Then give them alternative suggestions and come to a conclusion. • Selected to help another colleague to reply to customer’s emails. The emails varied from complaints, tracking orders, missing items and queries. This was also done in intervals when I was on the phones. Ensured the post was in the correct class, measure if needed and take to the warehouse to do delivered.

Runcorn

Over the Christmas period, I temporary worked for Bargain buys as a Sales Assistant and the company had been impressed with my work and kept me on permanent. • I worked on tills were I dealt with handling cash when taking sales. Therefore, I had to check the money to ensure that the notes were real and offer the customers the till sales that had been put on for that week. • Another responsibility within the role allowed me to adapt my skills that I have previously gained and put into practice, these skills included time management and remerchandising aisles which involved rearranging shelves to the planogram within a certain time period. Then label all the products at the current price.

Bachelor'S Degree, Accounting

It, Business Studies, Travel & Tourism, Btec

Gcses