Carla P. Email & Phone Number

Westport, Ct

Performance management of all Community Managers in the Southern Connecticut area to ensure we have a thriving team spirit which delivers the highest level of customer service. Organze and co-ordinate a City-wide program of Community Events. Own and deliver training and development for the Community Managers in the cluster. Plan and optimize my team's time.

Stamford, Connecticut

The actions and service provided by the Senior CSR/Community Manager are the catalyst for providing customers with a reason to come to Regus and the reasons to stay with Regus. The Senior CSR/Community Manager maintains the full operational functions of a centre, whilst serving as a backup for the Area Manager by conducting centre tours when needed.

Responsible for ensuring all candidates have an excellent recruiting experience. Scheduling interviews, communicating with candidates and agencies, preparation of interview materials and shepherding candidates through their interview days.

Key stakeholder in growing the business of this premier business psychology consultancy from three staff members to a group of twenty. While growing the business, responsible for all finance, human resources, operations and client/project management. Relocated the business from Stamford, CT to mid-town Manhattan in 2006. Support staff performance management and coaching. Responsible for supporting multiple consultants and projects effectively.

Responsible for the overall management, daily operations and profitability of a 50,000 square foot business center, with a $15 million annual budget and a team of fourteen employees. Ensured excellent service was provided to a diverse clientele. Recruited, hired, trained and supervised all employees at the centers. Responsible for budget input and control. Conducted sales tours and handled all lease negotiations for the business centers.