Carla O'Connor Email & Phone Number

Kansas City, Mo, Us

Kansas City, Mo, Us

Bluepearl Veterinary Emergency And Specialty Hospital- Richmond, Va

Audits patient invoices by reviewing their records, charts, bloodwork, labs, radiographs and tenant policies to ensure charge accuracy by associatesWorks with Doctors to create estimates for clients based off their projected treatment plan and present when neededVerifies charges on open invoices of current hospitalized patients to make necessary correctionsProcesses end of month accounting while also billing tenant departments such as neurology, cardiology, internal medicine, surgery, holistics and dermatology.Works with corporate charge capturing team and hospital leadership to rectify recurring charge capture issues while educating associatesCalculates medications doses and charges while also verifying control substance logs and reporting any concerns to head managementEducates hospital associates regarding charge entry protocols and listen to feedback regarding chargesCreates associate invoices while calculating medication discounts, external discounts, procedural discounts and Trupanion discounts.Processes associate payments via direct payment, payroll deductions and TrupanionHandles Collections and Accounts ReceivableServes as liaison to credit providers, collection agencies and donation/rescue organizations.Works with Specialty Hospitals regarding comprehensive client communication and invoice transfersProvides clients with billing updates as well as address concernsVersed in Cornerstone, Instinct, Omnicell, Microsoft Office, Workday, CareCredit, and Cardpointe

Banfield Pet Hospital- Portland, Or

Aided in daily operations of a 4-5 DVM hospitalMaximized Pets per DVM and reduced our Average Propensity to ConsumeAchieved goals for revenue per associate hour and optimum wellness plan enrollmentsManaged finances, budget control, inventory, labor and medication and equipment costsExcelled in client satisfaction while providing quality medical and leading the marketCreated materials to aide in the promotion of email penetration, drop offs, online pharmacy orders, and online scheduling. As well as created and managed our Instagram accountCreated materials for surgical patients to be scheduled in a timely manner in order to meet our promise through our Optimum Wellness PlansAssisted with interviewing, hiring, training and developing associatesPrepared schedules for all staff, including DVMsFostered a positive team environment while promoting associate engagement and focusing on their health and wellbeingCreated weekly newsletter to keep staff informed and promote positivity Maximized productivity and efficiency of hospital patient scheduling practicesTriaged the treatment board, routed the flow of patients and assisted in preparatory work for procedures and examsOrdered up, dispensed and prepared prescription medicationsWorked with vendors to provide the best product for our patients and to facilitate lunch and learns with the team to foster continuing educationFacilitated hospital visits from associates of our corporate headquarters, local schools, neighboring Banfields, Make A Wish, and MARS INC associatesPartnered with sister hospitals to ensure efficient and timely pet care and hospital mutuality needsEnsured the safety of pets, clients and associates at all timesVersed in Microsoft, PetWare, DayForce, Banfield Direct, Unite, Premier Press, SuiteStyles, StaplesAdvantage, Microsoft 365 and RD Returns

Oakland, Md

Oversaw all actions of hotel operations In charge of sales, promotions and Human Resources responsibilitiesPromoted and ensured employee empowerment, team-work and a positive work environmentInvolved and active in the community through networking and B2B eventsMaintained accounts receivable and accounts payableGenerated and managed P& L statements as well as monthly and yearly revenue projections, & expense projectionsControlled inventory management, budgets, revenue, purchases, accounting and forecastingRenegotiated and negotiated company contractsUsed and analyzed an active rate strategyWas in charge of all landscaping and maintenance of physical propertyManaged and added promotions and deals on company website, Expedia, Booking.com, as well as in house

Cranberry Township, Pa

Oversaw all actions of hotel operationsResponsible for human resource responsibilities including record keeping, processing of payroll, scheduling, training, developing, coaching, hiring and dismissingPromoted employee empowerment, associate engagement and growthResponsible for all customer accounts, direct bills, accounts receivable and accounts payableGenerated & managed profit and loss statements, monthly and yearly revenue and expense projections, and revenue by market detailsResponsible for inventory and budget control, purchases and reduction of costsIn charge of all sales and promotions of company while renegotiating and negotiating company contracts. Also, while using and analyzing an active rate strategyIn charge of all group blocking for conventions, weddings, companies and meeting room use Responsible for landscaping, maintenance and room designActed as departmental managers while creating these job titles and placing the right associate in themWorked with rates and promotions and applied excellent communication skillsImplemented multiple items to improve guest relations

Indiana, Pa

B.S., Hospitality Management

Activities and Societies: Eta Sigma Delta International Honor Society, Delta Epsilon Iota Honor Society, Club Managers Association.

Associates Of Arts, Liberal Arts

Activities and Societies: Phi Theta Kappa Honor Society, Habitat for Humanity Member of the Deans List throughout tenor