Carla Pierce Email and Phone Number

 Perform agile project management activities from inception to closure including development of detailed project schedules and project management plans.o Provide direct leadership to 2 resources.o Project Manager for new subsidiary and new technology implementations: have successfully integrated 11 company Subsidiaries and 13 new database, cloud and big data, technologies into Company Vulnerability Management program. o Lead efforts to identify and resolve reoccurring vulnerability failures. Successfully implemented solutions and processes to identify, manage and mitigate findings. 90% reduction Liaison between and facilitates working relationships with project/program sponsors, partners, and stakeholders for successful project delivery. Articulate project goals and scope, translate business needs, prepare work breakdown structures, and instill shared accountability for achieving project milestones. Operational Tactical Planning to properly align and ensure continual alignment of systems to Industry Standards and Best Practices through collaboration with Senior Management, Operations and Application-level personnel. Create user stories for features and fixes of software used to track, management and report within the vulnerability remediation program. Create, maintain, and update test plans. Actively resolve issues and concerns on topics such as scope, resource, and change management, along with resolving technical issues. Develop, implement, and manage team metrics, evaluate team metrics, and make recommendations to team and management for improvements.  Produce and communicate project status, issues, risks, and mitigation plans to project sponsors and stakeholders. Champion ongoing process improvement initiatives to implement best practices. Facilitate meetings to communicate project statuses and risks to Senior Management and Stakeholders

 Manages Implementation of new Vulnerability Management scanning tool, SecureSphere, and data repository tool development.  Manages the integration of 8 company Subsidiaries and 2 database technologies into Company Vulnerability Management and Database Logging and Monitoring processes and procedures.  Manages and process engineers Vulnerability Remediation process.  Manages DB2 UDB and Sybase Corporate N-1 Upgrade, Migration and Patching initiatives. Engages with technical teams to define the objectives and requirements of projects. Develops detailed project plans, milestones and critical-path dates to identify risks associated to project schedule. Works to resolve issues and concerns on topics such as scope, resources, change management, and technical issues. Engages cross-functional teams as required by the project such as Technical Analysts, Architects, Infrastructure and Application Development teams, the business unites and others as deemed necessary. Establishes and facilitates working relationships with project/program sponsors, partners, and stakeholders for successful project delivery. Produces and communicates project status, issues, risks and mitigation plans to project sponsors and stakeholders.

 Manage Internal Audit finding related to Vulnerability Remediation: Successfully managed the closure of: over 38K vulnerabilities in 2012 which lead to audit finding closure and the transition from project into an ongoing process.; Managed closure of 9,706 vulnerabilities in 2013,on distributed systems. Manage technical personnel (Database Administrators and Application Contact Leads) to mitigate identified vulnerabilities and ensure that predefined processes and procedures are executed to reduce the risk of service disruption. Analyze Vulnerability assessment data produced from IBM Guardium Tool. Distribute data to respective platform team leads with remediation recommendations. Develop vulnerability management system policies and procedures to ensure that vulnerabilities are properly identified, tracked, and mitigated.  Operational Tactical Planning to properly align and ensure continual alignment of systems to Industry Standards and Best Practices through collaboration with Senior, Operations and Application level personnel Manage DB2 UDB team in corporate N-1 Upgrade initiative: work with technical staff to upgrade 119 DB2 UDB server-instances to the 9.7 version. Develop and Manage Project Plans defining scope, deliverables and timelines.Operational Tactical planning addressing server/database security vulnerability findings; Coordinate, implement and monitor all tasks that relate to a large scale Vulnerability Remediation Project. Direct and monitor the requirements, framework conditions and progress of project. Interface with Technical personnel and Senior Management resources; Lead and facilitate meetings to ensure deliverables are produced timely and in accordance with established protocols, procedures and Service Level Agreements. Participate in the design and documentation of business processes Handle day to day reporting activities.  Escalate issues for resolution as needed. Perform other assignments as needed

 Participate in Operational Tactical planning; Coordinate, implement and monitor all tasks that relate to a large scale Remediation Project. Direct and monitor the requirements, framework conditions and progress of project. Interface with technical and personnel resources; Lead and facilitate meetings to assure deliverables are produced timely and in accordance with established protocols and procedures. Participate in the design and documentation of business processes Handle day to day reporting activities.  Escalate issues for resolution as needed. Perform other assignments as needed.

 Coordinated all aspects of data collection and the implementation of Technical Document creation/translations; up to 23 various languages. Managed Technical Document Standard and Content Management project; goal was to achieve document manual quality and content uniformity.  Controlled project related documentation approvals and updates. Performed process engineering duties; Facilitated ongoing quality improvement initiatives across inter-departmental functions to assure timeliness, accuracy, compliance and efficiency. Consulted with Project Management officials and Administrators to develop ongoing quality improvements by indentifying and reporting opportunities for improvements in operating processes and customer satisfaction levels. Lead meetings to communicate project status and issues to high level management. Coordinated and maintained electronic files and project status systems. Reviewed invoices for completeness and accuracy; process them for payment.

 Solicited RFP’s and assisted Project Managers with the procurement and start-up of projects.  Assisted with research and development of budgets and assisted with analyzing and the forecasting of profits, margins, revenues and bill rates.  Assisted with the development and maintainance of project schedules.  Procured materials and services required and coordinated their delivery.  Ensured contractors were licensed and in compliance with project specifications.  Assisted with the solicitation and follow-up with minority/women’s business enterprise (M/WBE) contractors, and prepared tracking reports.  Maintained accurate project files as required for internal and government regulation and reviewed contractor’s payroll for compliance issues.  Revised quality assurance procedures. Researched and recommended solutions to any issues that are encountered. Escalated issues for resolution as needed.  Facilitated project progress meetings, prepared and distributed project reports to upper management and clients. Prepared subcontracts, purchase orders, bills and invoicing for supplies and services and followed up on unpaid invoices.

 Prepared and processed weekly payroll for over 500 employees (union and non-union throughout the United States; Reviewed time documents to ensure accuracy; Tracked payroll deductions and all other garnishments (levies, child support, 401K, etc.).  Coordinated efforts between payroll, human resources, and other departments to ensure proper flow and maintenance of employee data (status changes, tax withholdings, benefits deductions, time off accruals, etc.)  Guided the administration of the electronic timekeeping system; Setup each employee, valid programs for each employee's charges, and adhered to FLSA; ensured valid data transfers to/from Banking Institutions.  Maintained wage and benefit data for multiple union locals in various states; Balanced and controlled earnings and deduction totals (union and non-union). Calculated and prepared general ledger entries. Inspected automated system output such as registers and standard reports; Reconciled and corrected out-of-balance conditions. Prepared and filed tax reports, submitted union wage and benefit reports. Gathered payroll data for inclusion in financial statements,  Researched and prepared special reports for upper management.