Carla Posey Email and Phone Number

Manage multiple elite client benefit administration implementations. Create and maintain a project plan for the duration of the project. Create scope documents and manage scope change processes. Manage multiple project resources to ensure an on-time, quality delivery of services. Provide system training to the client/broker. Manage and coordinate the system training. Produce project reports (weekly, monthly and final project assessment). Coordinate the collection of information and communicate with the appropriate departments. Manage the handoff process of the implementation to service management to ensure client satisfaction and continuity.

Health and Welfare Division: Responsible for developing partnerships with client contacts, to identify and document their core business requirements, develop and manage a realistic timeline associated with the scope of the project, system configuration, work with external vendors on file specification requirements, provide system training, perform QA testing, assist with client imports and data audits, coordinate and test EDI files, and provide clients with expected product results. Selected AchievementsManaged three highly complex clients concurrently, on time, and within the scope of the project - with one coming in at half the targeted time.I have implemented a total of 10 clients within the last 5 years with an employee base of 22,588. Total Contract Value is 3.8 million.Leadership – took the lead on designing an internal export specification document that minimized the complexity and helped deliver our exports 20% faster than our current specification document.

Managed and coordinated all mergers/acquisitions, network/desktop rebuilds, software implementation, QA testing, deployment, technical requirement documentation, project timeline, risks, overall budget, and worked with outside vendors on coordination of product delivery. Developed strategies, timelines, and provided direction to project resources to ensure a successful completion of all internal and external projects.Master SchedulerResource Management:Established and maintained change initiatives and schedules for the implementation of all Distributed Environment Resources, tracked new resource requests, rates, hours, date of hire, and created tables/graphs to show resource trends for reporting resource allocation to senior management. Selected AchievementsDeveloped an Automation Project Control Process eliminating the ARC process for projects under $10,000.Implemented a new desktop imaging system (Altiris) that created 95% less down time for our offices/brokers. Reduced error rates on software releases by 75% as result of developing a Quality Assurance process/team. Launched annual cost reduction of $50,000 by developing Ghost Images of all external insurance office desktops, to improve serviceability and down time of the office without incurring travel cost.

Managed quality audits on the sales reps monthly quota, maintained tracking and trending information on all outgoing orders; created graphs and spreadsheets to serve as visual aids for senior management.Selected AchievementsImplemented a software interface (Peachtree) as the auditing tool reducing the manual process of tracking Sales Representative transactions.

Assisted clients with on-line orders, researched and resolved problems with orders, assisted with new employee training.Selected AchievementsIncreased sales by 60% of the newly released product and business growth approximately by 20% per year.