Carla Rafferty Email and Phone Number

- Providing guidance to management on all employment issues. - Completion of Equality Commission returns.- End to End recruitment and selection; including, but not limited to, creating job descriptions, advertising available roles, managing candidates, arranging interviews, interviewing, generating offer letters, generating Contracts of Employment.- Company inductions.- Performance management.- Employee retention.- Working to improve employee employer communication through communication app.- Creating content for app, answering employee queries on all matters.- Creating and upkeeping Personnel folders.- Monitoring time keeping and attendance records using North Time Data software.- Preparing payroll data. - Monitoring probationary periods; informing line managers of probationary timelines, taking part in review meetings and generating appropriate documentation based on the outcome.- Maintaining accurate records; training records, equipment issued, uniform issued.- Assisting with employee well being initiatives.- Organising and coordinating training; involving internal and external trainers.- Member of the Health and Safety team; trained first aider, organising health and safety training initiatives, introducing first aid equipment and kits, maintenance of first aid kits, creating risk assessments for senior management.- Being approachable to, and working with, all departments and individuals within organisation. - Providing the same HR support to four other related organisations, with a combined headcount of 200+

- Fast paced, ever changing retail environment.- Payroll- Recruitment- Onboarding- Inductions- Right To Work checks - Customer Facing- Customer Fulfilment- Home Delivery- Creating Rotas - Performance management- Sickness, attendance and colleague time management- Cash handling- Customer service

- Customer facing, customer service led role- First-aid and safety trained- Flight safety training - Merchandising, link-selling- Working to achieve targets and spend per heads- Conflict resolution- Highly adaptable - Dealing with sensitive situations