Carla S. Email & Phone Number

Leads a team of claims professionals consisting of supervisors and individual contributors. Aligns with and executes claims strategy and translates direction for the team including driving the use of existing and new technology. Sets clear performance expectations and manages against those with regular team communication and ongoing developmental plans. Responsible for staying connected to the experience the team is delivering to customers by regularly monitoring key metrics, raising and implementing ideas to provide a superior customer experience.

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  University Of Central Oklahoma

  Business Administration And Management, General