Carla S. Email & Phone Number

Frederick County, Maryland, United States

• Directly supervise full-time employee(s) in the business office in accordance with Connoisseur Media policies and applicable laws;• Responsible for duties assigned in the monthly financial close, reconciliation of accounts and analysis of costs, and explanation of variance to budget and actual;• On-going improvement of accounting controls and other financial and administrative practices and procedures; • Prepare certain financial reports, forecasts, weekly pacing and annual budget;• Provide timely reviews of station’s financial status and progress in various programs and activities;• Review accounts payable, purchasing, payroll, cash receipts, petty cash, credit and collections, accounts receivable and billing activity;• Monitor and counsel department heads regarding fiscal responsibilities;• Responsible for administration and control of local employee personnel records, I-9’s, medicalinformation and access to same;• Administer insurance information for protection against property losses and potential liabilities; • Responsible for posting of required notices at station location;• Liaison between the station and Corporate office regarding business involving financial, personnel,legal and FCC regulations;• Maintain EEO program, FCC related reports and hiring procedures, oversee or act as EEOAdministrator;• Conduct new employee orientation and review hire package;• Monitor employee sick and vacation leave schedule;• Processing of purchase order requests and capital project requests;• Coding and inputting all vendor invoices into accounts payable system;• Reconciling of accounts receivable discrepancies between advertiser and station, and;• Any special assignments assigned by corporate or local management.

Gaithersburg, Md

Deliver exemplary service on behalf of the organization communicating with customers in an attempt to negotiate payment arrangements on aged debt. Establish a positive rapport with clients and determine the most efficient way to collect outstanding money owed. ✪ Engage entities with outstanding balances due and inform them of their obligation. ✪ Maintain compliance with federal and state collection laws at all times.✪ Overcome stalls and objections by the client by offering concrete proof of the delinquency. ✪ Oversee a large-scale portfolio, prioritizing clients based on debt size and ability to recapture payment.✪ Process transactions accepting credit cards, bank checks, and cashiers checks before posting to the correct account. ✪ Execute cash applications, following all accounting protocols to properly track and post the associated payment.

Offered a high caliber of support managing a large portfolio of accounts in a fast-paced environment. Served as a subject matter expert among colleagues demonstrating leadership and educating them on proper collections procedures. Generated detailed reports for attorneys and senior management detailing payments owed.Drafted correspondence to delinquent customers and sent overdue invoices.✪ Populated monthly forecast reports for executives in an effort to predict potential recovery.✪ Crafted comprehensive spreadsheets demonstrating client accounts and delinquent money owed. ✪ Collaborated with the Cash Application Team for write-offs and payment allocations.✪ Utilized ARCS 2G to reconcile accounts on a daily basis. ✪ Achieved a monthly average of 83% of dollars collected against target.

New York, Ny

Recruited to lead the Customer Accounts Team, overseeing daily operations. Defined objectives, trained team members how to achieve goals, and guided colleagues toward success. Consistently accomplished and exceeded organizational mandates and goals. Conducted customer account inquiries, reviewing their profile, and credit history.✪ Communicated with clients and issued contract extensions when warranted.✪ Disposed of assets in accordance with federal accounting regulations. ✪ Generated detailed spreadsheets for management outlining performance and forecasting future results. ✪ Orchestrated monthly auto payments in an effort to reduce customer error. Also accepted and posted wire payments. ✪ Maintained a Days Sales Outstanding (DSO) average of 36.5. Additionally, held the team’s CEI between 82% and 85%✪ Reduced the number of invoices aged greater than 90 days to fewer than 9%.

Cedar Knolls, Nj

✪ Maintained an Average Days Delinquent (ADD) rate of 19.3

Iselin, Nj

✪ Maintained the number of 90 and 120-day delinquent accounts to 7.3%

Fair Lawn, Nj

✪ Accomplished an Average Days Delinquent rate of 23.8

A.S. In Business Administration, Business Administration And Management, General

Activities and Societies: Dean's List 2013 &2014

Financial Fraud Investigation Studies – 43 Credits Earned