Carla Spence Email & Phone Number

Greater Atlanta Area

• Responsible for user account and object management across the enterprise to ensure overall security and integrity of the user and group objects in Active Directory. The role requires a thorough understanding of.
• Creation/deletion/management of objects, i.e. domain user accounts, groups, mailboxes, distribution lists, etc. in Active Directory.
• Regularly perform housekeeping duties to keep AD clear of stale, unused, expired, terminations and objects no longer needed
• Process ServiceNow requests for access control authorized by data owner and for group drive mappings
• Update relevant attributes for objects in Active Directory. This subset of attributes includes Windows-centric information like home directory location, profile location, terminal server settings and other kinds of.
• Work with server/data owners to set up permissions. Coordinate activities of Member Server owner

Norcross, GA

• Provided DSS Team leadership, coordination and support
• Desktops, Laptops, and Handhelds and smartphones at 370+ locations. Network, telecom, and endpoint client technician for the global leader in information management supporting 26,000 employees.
• Manage Root Cause Analysis of Service Desk tickets to proactively analyze and resolve Service Desk trends and identify best practices and guidelines to assist Tier 1 resolution team/vendors.
• Server 2003/2008 administration, including Active Directory (setting group policies, managing security groups, adding and deleting users, working with the domain, and building machines)
• Configure and manage network drives and virtualization, handled the workload via ServiceNow
• Troubleshoot, diagnose, research, and evaluate with IT staff and vendors; in testing and operational support of complex system hardware and software problems and documenting solutions

Greater Atlanta Area

• Provide superior Desktop/Network support on-site and remote to over 6000 mobile and virtual users
• Troubleshoots server, software and hardware issues, within a fast-paced environment
• Repair system crashes, slow-downs/viruses, data recoveries and control hardware inventory/asset management.
• Able to quickly and properly diagnose problems with computers, determine root cause, and drive resolutions.
• Exceptional customer service skills, organizational skills that’s honest, self-motivated, and resourceful.
• Able to take on a leadership role in managing systems-related projects and learn new technology quickly

Greater Atlanta Area

• PC Migration / Configuration, and installation, RAM Upgrades, Re-imaging and OS Upgrades
• Provided quality assurance on completed desktops and laptops to ensure accurate data migration
• Assist Project Lead with administrative procedures; time schedules, handled the tasks of reviewing technical projects during various stages for integration and testing systems.

Cherry Hill, NJ

• Monitors system performance and improves data loadand data integrity through system tuning;
• Ability to adhere to schedules and project time lines and communication of issues/problems that may impact ability to meet objectives. Maintained a secure systems environment.
• Managed, monitored and optimized the desktop environment using Group Policy

Charlotte, North Carolina Area

• Hands-on PC troubleshooting hardware (printers, scan guns, scales, and hubs) and repair and maintenance for Optisys and Packsys Software. Responsible for dispatching to user sites for warranty repair and upgrades.
• Monitoring data communications network to ensure that network is available to all system users
• Diagnose Windows OS and other software applications and computer architecture using Linux (Qnx)

Lawrenceville, NJ

• Assist the IT Department in troubleshooting desktop hardware and software, in an academic environment
• Assist faculty and students with software installations and the operations of computer lab equipment