Management of all transactional surveys (automated system surveys)Management of all adhoc End-user online surveys (using Clicktools)Management of all Project reviews which are conducted face-to-face with clientsManagement of all Client Satisfaction Assessments which are conducted face-to-face with strategic clientsOverall management of surveys within the Client Satisfaction tool by ensuring that data is captured to allow reporting and analysisEnsuring closed-loop process by providing feedback to clients and internal stakeholders within agreed service level agreement (SLA) time framesCommunication of issues through to resolution and ensuring effective feedback to clientMaintaining all assessment process documentation Provide analysis reporting on a bi-annual basis to Dimension Data Western Cape ManagementManagement of dashboards and reports to clientsManagement of dashboards and reports to internal management and teamsManagement of adhoc marketing requestsCreating adhoc business templates, presentations, documentationCompile monthly company update communicationAssist with adhoc events / functions

Map and document ITIL processes and procedures for Services and clientsDesign and implement governance structures for Services and clients as and when requiredDevelop and maintain standard reporting and business templatesService.Now Super User and 1st line supportDevelop Induction Guide for new employees in Services and SalesInduct new Services employees and provide Service.Now TrainingUpdate Services organogram and distribution lists Compile and distribute monthly Services newsletter and company update communicationUpdate ‘Wall of Fame' and 'Be Great Everyday' wall boardsCreated Services - and Lab Community using SharePointUpdate Communities and set permissionsControl access to LaboratoryManage administration and tidiness of LaboratoryMinute meetingsAssist with adhoc tasks e.g. Bid Office & Marketing

Supervise Receptionist, Administrator and Cleaning staffAssist Territory Managers, Branch Sales Manager and Regional Sales ManagerAssist with internal staff queriesAssist clients telephonically with service/product queriesGenerate weekly/monthly sales reportsGeneral Admin Duties Minute meetingsGenerate Quotations Capture work orders / quotes and quote feedback Stand-in for ReceptionOrder Stationery & GroceriesPetty Cash