Carla F. Email & Phone Number

Las Cruces, Nm, Us

Las Cruces, New Mexico, United States

• Provides academic advisement for prospective, current, and former students within the colleges of Applied Behavioral & Social Science • Review student files to ensure deadlines are met for completing graduation requirements such as coursework requirements, theses, comprehensive examinations, and other specific program requirements. • Coordinates with other organizational units to process admission and graduation requests and to aid in the resolution of academic problems.• Reviews student grade reports each semester to determine probation and/or suspension based on academic regulations of the university; notifies and places students on probation or suspension; returns students to regular status after sufficient progress is made.• Assists students in selecting appropriate courses and concentrations in terms of students' stated preferences. • Assists faculty advisement, athletic coaches, and other counseling personnel by providing records, evaluations, interpretations, and other requested data, recommendations, and conclusions.

Remote

• Completed benefit enrollments for 200-500 management and non-salaried associates to obtain targeted goals• Provided solutions and/or workarounds for a seamless enrollment process• Researched legislative policy changes, various insurance coverages, technology advancements, client perks to increase awareness and educate associates when choosing benefit elections• Appointed by management to assist other teams with enrollments to meet or exceed daily target goal• Maintained a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts

Remote Ithaca, New York, United States

• Strategically managed an eCommerce portfolio for a B2B SaaS start-up company• Performed daily financial analysis for online orders, deliveries, and promotional items that could negatively impact daily sales and revenue.• Conducted client-facing monthly operation calls with critical stakeholders, leadership, and store staff members to discuss the quarterly roadmap, business goals, and technology updates• Co-hosted client-facing monthly training webinars with the Sales team for wholesalers and retailers to engage in discussion related to the topic of the month and best practices to increase revenue and drive sales• Collaborated with the marketing team to increase product awareness through advertising and marketing strategies • Maintained existing retailer/wholesaler relationships while focusing on building new relationships for business expansion and growth to include accurate record-keeping and tracking through salesforce

Miami, Florida

• Managed a high-profile 401k portfolio exceeding $300MM while meeting client expectations to communicate updates on IRS policy and regulations, distributions to retain the client and deepen the relationship• Organized webinar training for HR managers, staff, and 401k participants on distributions, eligibility requirements, and payroll deductions• Maintained all client information in assigned portfolio, legal contracts, contacts authorized to initiate disbursement, bank information for ACH and wires, and custodian information for effective document retention• Organized monthly team building activities to increase team engagement and drive morale• Scheduled daily time blocks to provide support to plan participants as the SME by answering questions or concerns via chat or inbound calls

Tallahassee, Florida Area

*• Managed $150MM commercial portfolio to include Deposits, Credit, Treasury Management, and Merchant Services• Exceeded quarterly goals by closing 2MM in commercial loans• Increased Merchant Services goal by 1.2MM in 2013 and 3.6MM in 2014 • Engaged daily with small business owners, and corporate and wealth management clients to provide solutions to improve cash flow, streamline payables, manage liquidity, and mitigate unnecessary bank risk• Taught financial literacy classes for high school students for Junior Achievement (JA)

Tallahassee, Florida, United States

• Provided leadership and staff development through the execution of the Region's “Sales, Service, and Coaching” process • Ensured all business transactions and practices within a span of control comply with all regulations and the Region’s Code of Conduct • Conducted small business seminars for bank clients• Performed performance evaluations for all branch staff, maintained schedules and vacation time

Greensboro/Winston-Salem, North Carolina Area

• Supervised and led a customer service/sales team to achieve individual, team effectiveness, and business goals to maximize sales production • Spearheaded quarterly Sales and Award Town Halls for Top Performers• Performed all HR activities, including hiring, training, terminations, and performance evaluations • Delegated tasks to team members based on skillset and individual capabilities for career growth and development• Completed a 6-month business rotation learning other department operations, staff functions, and company policies• Developed a site Business Continuity plan for approx. 600 employees • Collaborated with Human Resources Division to conduct bi-weekly job previews for prospective new hires

Tallahassee, Florida Area

* Advised and counseled full and part-time undergraduate and graduate students/families on the availability of financial aid the delivery process * Conducted first year experience workshops for incoming students, financial aid seminars on and off campus * Served on committees and work groups; attended professional training and workshops on an ongoing basis * Assisted with achieving the strategic initiatives and goals for enrollment management/financial aid* Reviewed student applications, performed verification procedures and evaluated appeals* Provided timely and accurate financial aid information to student questions and requests

Master Of Science (M.S.), Global Merchandising And Product Development

Graduate Teacher Assistant 2001-2002 Paris/London Study Abroad Program- Summer - 2001 Kappa Omicron Nu Honor Society Inductee - 2001.

Certification, Human Resources Development

Activities and Societies: Member of American Society Training Development- 1998-2001

Bachelor Of Science - Bs, Communication And Media Studies

Internship- Department of Business and Professional Regulation Member of the Association of Textiles Colorist and Chemist