• Executes business decisions and solutions with results that effectively support Delta’s sales strategy.• Expands Delta revenue and drives market share by providing high-value customer service while maintaining strong relationships with accounts to meet contractual sales and service goals.• Partners with Field Sales on joint sales calls and sales events to promote Delta’s products and services and reinforce account relationships.• Promoted the SkyBonus sales program to prospective accounts and assisted existing accounts with inquiries, issues, account reviews, and account management.

• Managed the engagement strategy by developing and implementing programs designed to foster and improve engagement, such as employee recognition, employee appreciation, employee events, and career & mentoring to create a positive workplace and employee experience.• Partnered with leadership to introduce a unique project scope and objective definition project, decreasing misunderstandings with leadership.• Identified stakeholder involvement and analysis to garner support and to increase the successful outcomes of the Employee Engagement Group’s execution plan and program launch.• Responsible for the overall integrity and coherence of the program and maintaining the program environment to support projects and initiatives.

• Devised sales strategies and programs for the idea and early-stage startups.• Designed customizable and reusable sales assets to build sustainable partnerships with B2B clients.• Developed leads, tested outbound messaging, and prepared presentations for the startup’s prospective customers. • Created and delivered sales playbooks and campaigns that helped clients establish sales teams and convert leads to sales.

RISE Program Project Manager (Special Project/Delta Air Lines Mentoring Program) • Managed logistics and functional tasks for meetings, events, class installations, and graduations.• Overall management of the global program, its volunteers, Mentors, and Mentor Partnerships in North America, Latin America, and Asia Pacific in accordance with program goals, mission, and operational policies. • Fostered relationships with Delta Leadership, mentors, and mentor partners to garner program support and participant satisfaction.• Created and utilized surveys to measure program effectiveness and participant satisfaction across the Delta system.• Program participation increased avg. 6% per 18-month program cycle• Received the 2017 Leadership Award for outstanding vision, dedication, and commitment to excellence.

• Developed and maintained relationships with existing and prospective Tour Operators and Schools growing Café Group Bookings over $200K.• Analyzed café performance and booking reports in order to align group booking efforts with overall café operational strategy.• Partnered across all departments to ensure successful execution and operation of group bookings and café events.• Managed the Guest Service Referral Program, increased cafe’s incremental revenue by 40% within 6 months of program relaunch.

• Developed and managed relationships with prospective corporate and individual season ticket holders consistently generating over $360K in ticket sales revenue yearly.• Engaged in needs analysis to maximize ticket package opportunities across new business development entities. • Utilized sales strategies and lead generation (direct and indirect contacts, territory prospecting and networking) to reach sales goals related to business development.• Leveraged outside networking events to boost sales of season ticket packages.

•Responsible for implementation, fulfillment and execution of strategic marketing programs and promotional campaigns to effectively leverage Delta’s sponsorships in highly competitive markets and meet sales objectives. •Evaluated, negotiated and implemented promotional agreements with key accounts resulting in $5 million annually achieving regional and market objectives.•Generated promotional activity reports for management used to improve corporate and divisional processes.•Developed and managed promotional marketing communications and sales collateral materials which supported Delta’s corporate and agency sales efforts.

•Managed the Chicago territory with revenue exceeding $16M. •Negotiated, implemented and monitored performance of key corporate and agency programs resulting in generating over $1.3 million in Delta revenue.•Developed sales plans that identified opportunities, threats, growth strategies and objectives resulting in 17% territory growth.•Analyzed account and market data to determine sales strategy and evaluated ROI for prospective and existing agency and corporate accounts increasing revenue by 45% within 12 months.

•Qualified and evaluated corporate leads for Corporate Travel Sales Programs generating over $1.4 million in revenue within 6-months. •Marketed Delta's products and services. Identified and resolved customer’s needs and issues.•Acted in leadership role assisting Team Members with call techniques and recommendations. •Performed training and talent development.