Primarily responsible for answering incoming telephone calls from Wells Fargo employees in a Human Resource contact center environment , focusing on questions related to payroll, displacements, policies, programs and on-line tools associated with Human Resources. Has the ability to execute the process. Navigates multiple computer systems, applications, and utilize search tools to find information in a fast- paced, high demand environment while balancing multiple priorities.Establishes credibility to build and maintain effective working relationships by engaging with customers and providing solid problem-solving skills. Understands confidentiality. Utilizes Workday, Service Now and Microsoft to perform day to day tasks. Pays attention to detail and accuracy with good verbal, written and interpersonal communication.

Reviews banking transactions to detect and prevent fraudulent activities. Consistently exceeds in production work and quality assurance scores. Monitor and review complex account activity and claims. Answer incoming calls from cardholders to verify transactions. Navigates multiple computer systems and applications to find information. Documents research findings on cases for suspicious activity and identity theft. Always working to provide the best solution for the cardholders as well as the business.