👩🏾‍💻Carla F. Email & Phone Number

Lakeland, FL, US

• Reassign tickets based on priority SLAs(Service Level Agreements)
• Coordinate incident and service requests within RSC(Regional Service Coordinator)
• Ticket queue management within internal platform
• Handle ad hoc dispatch requests for onsite resources
• Provide daily MSP(Managed Service Provider) reports as requested by MSP Supervisor

• Identified, researched, and merged duplicate patient records into the DCBOH’s patient care management system, Insight.
• Ensure data integrity of Board of Health records.
• Adhered to policies and procedures, and apply this knowledge to address data quality issues
• Required to maintain security and confidentiality of data via HIPAA and PHI standards

Greater San Diego Area

• Conducted training programs for healthcare professionals on new Hemodynamic monitoring systems and software upgrades.
• Identified and resolved issues related to the monitoring systems.
• Analyzed information and practical solutions to problem solving.

Alpharetta, Georgia, United States

• Consistently exceeded daily quotas and improving company generated OMAP (Operations Maintenance and Administration) metrics.
• Used EPIC software for medical audits and electronic health record management.
• Crafted cheat sheets for databases and training new employees on compliance, HIPAA, and cybersecurity.
• Led a team of 5 and exceeded daily processing goals through effective communication and time management

Atlanta, Georgia, United States

• Provided expert troubleshooting assistance to customers and resolved technical issues efficiently
• Trained and supervised new hires on HIPAA policies and procedures
• Collaborated with operations staff to identify and resolve service problems to enhance client satisfaction.
• Implemented customer service policies and procedures to improve quality standards

Caretaker for a family member

Atlanta, Georgia, United States

• Created and designed a new employee instruction manual introduction for the department.
• Contributed to a 26% growth in the electrophysiology program within 13 months
• Managed a 43% increase in patient load during the first year of the lab's opening
• Exceptional in high-pressure situations to provide the best possible care to patient

• Implementation and Integration: Deploying healthcare software systems and applications within clinical settings, ensuring seamless integration with existing infrastructure.
• Training and Support: Providing training sessions and ongoing support to healthcare professionals on how to effectively use new technologies, troubleshooting issues, and offering guidance on best practices.
• Customization and Optimization: Collaborating with IT teams and healthcare stakeholders to customize software… Show more
• Customization and Optimization: Collaborating with IT teams and healthcare stakeholders to customize software configurations based on specific clinical needs, optimizing workflow efficiency and user experience.
• System Maintenance and Upgrades: Managing system upgrades, updates, and maintenance activities to ensure software functionality, data accuracy, and compliance with industry regulations (such as HIPAA).
• Workflow Analysis: Conducting assessments of clinical workflows to identify areas for improvement and recommending technology-driven solutions to enhance efficiency and patient care.

Computer User Support Specialist

ACI Learning Technical Training is preparing for a career in Information Technology and areas including IT Specialist, Help Desk, Desktop.

Cybersecurity Analyst Training

Cybersecurity

Information Technology

Health Information Technology

Associate'S Degree, Biology/Biological Sciences, General

Diploma, Radiologic Technology/Science - Radiographer

Graduated top 10% of class

Biology/Biological Sciences, General