Carla Smith Email & Phone Number

Midhurst, Ontario, Canada

Dedicated to locating and securing properties that boost community initiatives to improve the quality of life for residents in Simcoe County. By identifying opportunities for sustainable development and collaborating with local stakeholders, I strive to understand our community's needs and create positive change through smart real estate solutions.

Toronto, Ontario, Canada

Client-Centered Service: Deliver personalized and exceptional service, ensuring client satisfaction and fostering long-term relationships that drive referral business.Market Expertise: Conduct in-depth market analyses to provide accurate property valuations and strategic advice, empowering clients to make informed decisions when buying or selling homes.Skilled Negotiator: Expertly negotiate contract terms to achieve favorable outcomes for clients, utilizing strong communication and negotiation skills to secure the best possible deals.Efficient Management: Oversee all administrative tasks related to property listings, from preparing essential documents to coordinating showings and maintaining meticulous records.Website: www.homesmithhome.caInstagram: @home_smith_home – For a glimpse into my day-to-day in real estate and life in Simcoe County.

Toronto, Canada Area

Leadership & Collaboration: Led a cross-functional task force of 10+ key stakeholders in a nationwide initiative to launch sales and service locations, ensuring alignment and effective collaboration across departments.Strategic Communication: Presented strategic recommendations and innovative ideas to internal teams, securing buy-in and enthusiastic support to advance the project and achieve organizational goals.Project Management: Managed project timelines, budgets, and vendor relationships to ensure the successful execution of the expansion plan. Recruited and hired employees to staff new locations, ensuring each site was fully operational on schedule.Operational Excellence: Opened and managed the Dyson Experience Centre in Mississauga, overseeing every aspect from concept creation and job description development to staff hiring, coaching, and performance management. Successfully met and exceeded sales and service quotas, establishing the location as a benchmark for operational excellence.

Toronto, Canada Area

Service Leadership: Led two service centers, where customer service agents provided support to customers in both English and French across voice, digital, and social media channels.Service Improvement: Drove enhanced service experiences by developing and implementing processes tailored to evolving business needs, ensuring consistent and high-quality customer interactions.Cross-Border Collaboration: Acted as the liaison between Canada’s head office and US teams, effectively managing expectations and aligning requirements to ensure seamless operations and mutual understanding across borders.

Toronto, Canada Area

Billing Solutions & Training: Provided contractors with tailored billing solutions for their businesses through the Joist App, offering comprehensive training and ongoing support to maximize their success on the platform.Contractor Onboarding & Retention: Played a key role in onboarding new contractors to the Joist marketplace, managing their portfolios to ensure high retention rates and active participation in the platform’s ecosystem.Marketplace Expertise: Assisted contractors in navigating and leveraging the Joist marketplace, ensuring they had the tools and knowledge needed to grow their businesses effectively.Required to bring new contractors onto the platform and manage theirportfolios for retention and participation.

Toronto

North America’s Largest Online Store for Cruelty-Free, Vegan Makeup BrandsProduct Strategy & Curation: Led the identification, testing, and curation of all product collections, ensuring that HeartCoeur.com offered a diverse and high-quality selection of cruelty-free, vegan makeup brands.Vendor Management & Purchasing: Maintained strong, ongoing relationships with vendors and distributors, overseeing monthly product orders, billing, and inventory management to keep the store well-stocked and responsive to customer demand.Social Media Management: Developed and executed thoughtful social media strategies, building a strong online presence for HeartCoeur.com across various platforms, and engaging with the community to drive brand awareness and loyalty.Customer Service & Fulfillment: Provided exceptional customer service by addressing product questions and making personalized recommendations. Managed all aspects of order fulfillment, including packaging and distributing products and marketing materials.Initiative:CharmOverHarm (Launched September 2013): Founded a movement to support animals that have suffered maltreatment or injustice. Partnered with local farm sanctuaries and animal welfare groups to create safe and healthy environments for animals in need, reinforcing HeartCoeur's commitment to ethical and compassionate practices.

Greater Toronto Area

Sales Leadership: Managed a diverse portfolio of Canadian and US commercial accounts, ranging from $25K to $2M, delivering tailored shipping and mailing solutions to meet the unique needs of both small and large businesses.Client-Centric Solutions: Collaborated with businesses to conduct in-depth needs analyses, recommending and implementing solutions that optimized their shipping and mailing processes, resulting in enhanced efficiency and customer satisfaction.Achievements:Club Excellence Award: Three-time recipient, recognizing exceptional performance and contribution to the company's success.100% Club: Four-time member, consistently achieving or exceeding sales targets and demonstrating unwavering commitment to excellence.

Tokyo, Japan

Taught conversational English to children and adults in small classroom settings.Developed lesson plans and educational materials tailored to students' proficiency levels and learning goals.

Tokyo, Japan

Client Engagement: Represented the Shiseido brand at various Tokyo-based department stores, actively attracting new clients to the cosmetic counter through engaging product demonstrations and personalized consultations.Product Demonstration & Sales Conversion: Showcased new products and techniques to potential customers, effectively converting interactions into sales by highlighting the unique benefits and features of Shiseido’s offerings.Customer Relationship Building: Focused on building strong relationships with customers, ensuring a memorable and positive experience that encouraged brand loyalty and repeat business.