• Strategic Leader in building and leading the Sales and Delivery Team in the Philippines, APAC, Oceania, EMEA, CA and US by supporting the Recruitment and Business Development team to achieve and exceed their SLAs, client growth, account implementations, people and performance management• Business Development; Proposals and Presentations; Identify areas where the RPO business can increase its footprint; Identify potential partnerships, opportunities to enhance distribution and open up new• Accountable for building and maintaining a high performing, experienced team of recruitersfocused on customer’s deliverables• Serve as an escalation point for the recruitment support team and client• Stakeholder, vendor and client partnership and company P&LStakeholder engagement; providing guidance and directing workload activities to ensure timescales and KPI's are met. Work collaboratively with other members of the project team, liaising with other Stakeholder Managers in the stakeholder team and the PMO.• Develop and maintain relationships with Human Resources Partners,Senior Human Resources personnel and Senior Delivery Managers, Recruitment ServicesTechnology liaisons, Recruitment Resource Center Management• Supports achievement of the hiring targets for their sub-region, including time to fill, cost per hire,university hiring, diversity goals and hiring manager and candidate satisfaction.• Complete and review reportorial requirements for leads generationstrengthen relationships to advance the RPO businessmarkets, and methods to enhance efficiency within the organization’s sales and marketingdepartments• Direct Strategic Marketing - Hands-on approach to the company’s marketing efforts, create andpresent market research and customer profiles as needed• Support Operations Planning – RPO operations planning and overall efficiency

Collabera is ranked among the top 10 Information Technology (IT) and professional staffing firms in the U.S., with more than $600 million in sales revenue and a global presence that represents approximately 15,000+ professionals across North America, Asia Pacific and Europe. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 90% of our enterprise clients rank us amongst their top three staffing suppliers by performance. We are committed to exceeding our clients’ needs, while maintaining a high level of employee satisfaction. Our employees are the cornerstone of our success and we want to see them grow. We've created an opportunity-rich environment and promote lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” – seven consecutive years since 2012. Collabera provides services such as staff augmentation, managed services and professional search services to Fortune 500 corporations across the globe.Visit www.collabera.com to learn more about our latest job openings. Awards and Recognitions--Staffing Industry Analysts: Best Staffing Firm to Work For (2018, 2017, 2016, 2015, 2014, 2013, 2012)--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)--Staffing Industry Analysts: Largest Minority-Owned IT Staffing Firm in the U.S.

• Leading Recruitment and Delivery relations initiatives to satisfy the staff augmentation needs of Various Fortune 500 clients in the Healthcare, Pharmaceutical, Life Sciences, Financial Services, Manufacturing, and IT services arena.• Communicating the process and benefits of the solution to key stakeholders, including changes in process, new initiatives/ projects and additional service offerings.• Managing account managers and client expectations and cultivate the client relationship through implementation and stabilization.• Develop, Implemented and manage project plan, tasks, timelines, milestones and deadlines.• Implementation of new accounts and client mapping. Utilized creation of process map and SLA's and create deliverables and worked with communication of the project plan to the client and delivery team in overall execution.• Analyzing and communicating recruitment trends, results and insights (business unit, client and external market) to drive future recruitment activity, improve compliance and reduce risk.• Worked on overall target setting and implemented process improvement project plan for recruitment team• Expertise in new client, account mapping, account transition within the delivery team and managing relationships with 3rd party service providers as assigned.• Ensuring effective performance optimization of all team members, ensuring all KPIs are set and appropriate development plans are devised and mentoring is provided as required.• Leading, mentoring and managing a team of Team Lead, Lead Recruiters, Recruiters, Employee Relations Team, VMO Coordinators and US onsite Account Managers. • Managed relationship with key business clients, revenue, profit and loss (P&L), advanced the overall recruitment strategy including sourcing channel management, employment brand, sourcing effectiveness.

- Level III SR- Sourcing candidates for different job requisitions.- Screening if candidates qualify for job.- Handling in-bound and out-bound calls from candidates and clients.

• Responsible for the day-to-day operational aspects of the RPO project and scope to include oversight and support of the customized RPO solution(s).• Prepare and participate in project reviews with client and senior management. Effectively communicate relevant project information to offshore Account Managers. Escalate and resolve issues timely.• Facilitate regular status meetings with project team and client, requirement calibration. Keep team informed of changes within the Company. • Ensure project documents and engagements are complete and updated timely. Develop and deliver client and management reporting. • Participate in project scoping and implement SOW/SLA requirements. Identify business development and “add-on sales opportunities as they relate to the project. • Manage day-to-day client interaction. Set and manage client expectations. • Identifying challenges and communicate effectively with client to identify needs and evaluate alternative recruiting solutions.

- Process referrals using the Agency's established procedures and meeting quality and quantity performance standards.- Enters data accurately into computer terminal as information is received via telephone, from physicians, hospital coordinators, clients, families and other sources. - Provides complete, accurate referral information to schedulers and other departments to ensure effective communication and efficient service delivery. - Provides backup to Insurance Verification Coordinator as needed. - Provides basic information on Durable Medical Equipment and makes referrals.- Communicates and responds to service requests by listening, clarifying, problem-solving and following up until resolution is achieved.

- Successfully implemented improvements on overall statistic by 30-40% by focusing on agent behavior, customer satisfaction, and first call resolution.- Point of contact for Operations Managers, Program Managers, and Client Services Managers to determine AFIs, coaching opportunities, and best practices.- Managed efficiency of the Operations team to meet CV pass goal.- Supported in the creation of a new System tools which determined targeted areas for Customer Satisfaction, and Quality which was implemented across the enterprise.- Facilitating Call Calibration for Post Streamline to ensure continues excellence in providing customer service.- Attend Quality Management for Team Management Training.- Ensuring accuracy of Support Professional’s Timecard and sign on hour every day.- Managed Schedule Adherence Report and ensure accuracy on passing Team Adherence.- Top Team overall in November, December and January 2013. Consistently in maintaining high scores in Team Attendance, Sales, CSAT and Quality.

• Participating actively in coaching and mentoring sessions and follows developmental plans for agents.• Sharing account Knowledge and Best Practices to new hires and tenured employees on the account.• Played a contributory role in problem analysis, solution formulation, and implementation.• Coaching of Agents for proper integration of QA processes and Account Process.• Managed Database for Agent Audit and Progressive Discipline.• Facilitating Meeting for Senior Support Professional Processes.• Participate in conducting Senior Support Professional Application, Examination and Interview.• Listening and evaluating inbound calls made by the customers and focus on the Improvement of the Support Professional. • Played a contributory role in problem analysis, solution formulation, and implementation.

• Received customer service calls with Specialization on Billing and Sales.• Enjoy 4 out of 4 CV Pass rate and consistently passing Quality Scoring.• Consistently the Top Agent in my Team.• Was one of the Top agent Overall CV Pass for the month of June, July and August 2011.• Top Agent in terms of Sales from April to July.• Became a Team Leader and POC.