Carla D. Email & Phone Number

Orlando, Fl, Us

Studies design briefs and determines requirements while defining budget needs/expectations.Develops personalized social media marketing material and programs. Reviews social media and communication trends.Creates specified copy based on each client's needs and market. Develops illustrations, logos, and other designs with software or by hand.Defines budget needs and expectations.Track analytics, performance, and search engine optimization per client.Ensures that all communications and marketing material align with brand standards.Utilizes WordPress, EOS Entrepreneurial Operating System, Microsoft Office, Salesforce, Yoast SEO, and Canva.Maintains NDAs per client request.

Houston, Texas, Us

Oversees aspects of benefits administration delivery for various clients.Project Management for enrollment goals and problem resolutions.Maintains critical thinking to resolve varied issues in relation to health coverage administration.Builds and manages trusted client partnerships.Participates in business development activities and weekly trainings.Works closely with carriers and vendors on the behalf of clients.Collaborates with teams effectively and regularly participates in staff meetings.Utilizes CRM software for company-wide usage, including Jira, Ceridian, and Meridian.Tracks analytics and reports detailing successes and failures of campaigns.Ensures that all communications align with brand standards.

Montgomeryville, Pa, Us

Discovered carrier errors that would have resulted in over $60,000 in erroneous charges.Researched and processed detailed group benefit renewals while staying HIPAA complaint.Conducted varied audits to confirm proper coverage for clients, including cancellations and reinstatements.Incorporated critical information and government regulations into created employee benefit guides.Tracked deadlines for renewals, enrollments, and terminations.Responsible for initiating and carrying out a variety of admin duties.Utilized Microsoft Office Suite, Nuance software, and various portals.Built formulated spreadsheets to calculate pricing and fees for varied groups.Researched and processed group renewals.Prepared various audits to confirm proper coverage for clients.Analyzed situations to determine what immediate decisions should be made.Follow-up on cancellations and reinstatements.Entered and maintained complete and accurate information in portals while staying compliant with standards.Collaborates with team effectively and participates staff meetings.Committed to agencies mission of exceptional service and value.

Los Angeles, Ca - California, Us

Managed staff of 60 team members for location that generates $6 million in annual sales.Conducted new hire onboarding and orientations as well as completed employment forms required by law.High end support for all POS systems, including creating new menu items, sales pathways, and trouble-shooting system errors.Designed marketing materials for social media sites and local business attraction.Integrated corporate training with personalized training for the region and demographic.Developed and scheduled new training for all service staff with focus on material retention and ability to think outside the box.Formulated spreadsheets to track sales, comps, and PPAs.Partnered with local charities to build relationships within the community.Oversees payroll adjustments, time & labor adjustments, and additional HR related programs.Collaborates with team effectively and participates in staff meetings.

Orlando, Fl, Us

Oversaw daily operations of upscale dining concept that generates 8 million in yearly sales.Designed and executed positive training material to increase product knowledge and sales opportunities, resulting in increased PPA.Managed private events. updated BEOS, and processed final event payments.Directed and planned bar operations while implementing systems to maximize revenue.Built positive relationships and regularly engages with local concierges and resort teams, who actively promoted our F&B locations.Tracked P&L for inventory and training expenses.Worked with corporate on proposals for cleaning and deliveries.Streamlined cashing processes, eliminating errors and refining cash handling SOPs.Conducted food focus training for FOH staff.Provided marketing material for social media outlets.Created reports to track life cycle of private catering parties.Assisted Executive Chef with operational needs, e.g. inventory, ordering, yields, etc.

Orlando, Florida, Us

Created marketing action plans to secure large group business throughout Central Florida demographic.Organizational leadership of all catering details: tracking BEOs, following PCI compliance for payments, and forecasting upcoming events.Profitability improvement of $400,000+ yearly by developing new operational procedures and adjusting product usage.Revitalized catering operations, leading to a 205% increase in catering sales compared to prior year.Designed new system to accurately track BEOs, follow PCI compliance for payments, and forecast upcoming events.Oversees daily operations for resort location with $14 million in annual revenueSupervises up to 120 staff members to ensure a top-quality service experience for all guests.Inspires others while coaching & counseling team members to improve relationships.Delivers exceptional customer experience while embracing WDW standards.

Tulsa, Ok, Us

Front Office Manager / Colcord Hotel Produced coaching and incentive programs to strengthen service practices; resulting in TripAdvisor ratings increase of #5 to #2 within two months.Directed daily operations for 109 room luxury, boutique hotel that annually generates $5 million+ in rooms revenue.Utilized Opera system to adjust, track, and confirm guest reservations while resolving issues promptly. Guided PBX, Front Desk, shuttle and bell-staff operations to ensure highest quality of guest service.Calculated future sales by researching area events and competitor’s satisfaction scores.F&B Manager / Vast Produced contest to motivate staff to upsell wine while also engaging team with weekly wine/spirit knowledge courses.Forecasted expected sales by analyzing previous year’s numbers, CVB events, and market trends.Constructed social marketing plans to attract business, tracking the days and times that yielded the best results.Created weekly reports and spreadsheets showing operational progress and areas of improvement for the executive committee. Developed staff and served as mentor in professional and personal actions.Managed reservation system, flow of service, schedule adjustments, payroll, and attendance notices.

Springfield, Mo, Us

Banquet/ F&B Operations Manager - Courtyard by Marriott Oversaw F&B department functions that generated $800,000+ yearlyIncreased guest service satisfaction scores in F&B by 14% through training and positive feedback.Refined F&B team through monthly training engagements and regular one on one feedback sessionsReduced labor costs by implementing cross training for banquet and restaurant associatesAnalyzed P&L reports to distribute departmental supply purchases while creating purchase orders for each areaConvention Services Manager - Renaissance Hotel, Convention Center, and Spa Coordinated events with convention, catering, and culinary teams based on client expectationsConstructed each group’s event layout, décor, and seating arrangements using Meeting Matrix softwareTracked finances of events and billing details while monitoring payment timelinesBuilt custom menus per guests requests and for themed eventsSales and Catering Coordinator - Renaissance Hotel,Convention Center, and Spa Tracked group folios for more efficient billing while streamlining filing processes for sales contractsSuccessfully implemented revised filing processes to improve initiatives and workflowConserved executive’s time by analyzing sales contracts, routing correspondences, drafting documents, and maintain office suppliesF&B Outlet Manager - Renaissance Hotel, Convention Center, & Spa Introduced monthly F&B newsletters for associates, detailing in-house groups and product knowledgeProduced new menu items to increase revenue and move less popular productOversaw liquor and beverage items for all F&B outlets Designed new training staff materials with focus on up-sells and service expectations

Orlando, Florida, Us

Created a relaxed and pleasant environment for individual guests and large partiesProvided prompt, knowledgeable, and courteous service personalized for each guestIdentified areas in need of efficiency while developing conducive plans of actionParticipated in Food Safety and Wine Knowledge courses

Chicago, Il, Us

Created training material and SOPs for opening new venues; details were implemented and used by Directors at other locations.Managed high profile events in Sports and Entertainment venues, with revenues reaching $5 million per venueSupervised teams of 20 to 50 employees in style-varied venuesMonitored labor and sales variances while implementing tactics to reduce excess costsLed the OKC catering department to generate over $300,000 during inaugural NBA seasonBuilt positive relationships with venue contacts and high profile clients

Lake Buena Vista, Florida, Us

Met and exceeded guest expectations while creating "Magic Moments"Utilized available resources to enhance guests vacations by creating special desserts, surprising guests with personalized photographs, and costumed characters.Participated in wine knowledge courses and food safety classes2005 "Guest Service Fanatic" recipient

Us

Provided high quality massage services while evaluating guest's health needs.Performed Swedish, Deep Tissue, Accupressure, and Chair massages as well as assorted Body TreatmentsAssisted team with front desk sales and registrationsMaintained a positive and friendly rapport with guests and clients, becoming a requested therapistParticipated in additional training and classes, adding new sales techniques and services to my repertoire.Interacted cooperatively with team to provide a seamless guest experience.

Worked with clients and doctor to identify the cause of the patient's problems. Assessed level of pain and formulated treatments to reduce pain and increase ROM.Utilized massage therapy, physical therapy or outside referrals for alternative treatments.Followed HIPAA standards for all client filing, updating with progress or continued treatments needed.

Dallas, Texas, Us

Ensured proper training for new employees while tracking progress and areas of improvementAssisted management with inventory reports, alcohol sales and consumptions logsMaintained corporate standards for cleanliness and guest satisfactionFollowed corporate recipes for cocktails while adding new recipes to our location

Photography, Ethics And Religion

Massage Therapy

Psychology

Sociology, Communications, Advertising & Marketing