Carla De La Roca Email & Phone Number

Leusden, Utrecht, Netherlands

Hoofddorp, North Holland, Netherlands

Supported airlines and ground transportation companies with making changes on the Get-e portal.Assisted customers and carriers with booking confirmations, error corrections, and price adjustments.Performed quality checks on active bookings for accuracy.Provided customer support through phone calls, emails, and chats (Zendesk).

Hilversum, North Holland, Netherlands

Involved in the planning and analysis of quantitative and qualitative consumer research carried in the EMEA region for the Fabric Care department.Analyzed diverse research data using statistical tools (JMP, Excel, Qualtrics).Created different internal and external orders for research projects purposes (SAP).Followed up order shipments to meet research deadlines.

Hilversum, North Holland, Netherlands

• Supported the consumer insights department of Home Care. •Created basic graphs based on statistics to support the visual presentation of researched data.

Lima, Peru

Account Manager for diverse paid search accounts.In charge of setting different campaigns and strategies according to clients account type and objectives. Tailored campaigns periodically and adjusted targets and keywords based on performance results.Created periodic reports and carried analysis of the results.

Lima, Peru

Used SEO marketing strategies and carried consumers research for a natural product sold in the US market.Coordinated the creation of content for social media related to our main products and their websites with diverse teams (Copywriting, developers department).Managed social media accounts and increased brand awareness and organic website traffic.Combined paid search campaigns with organic campaigns to maximize results.

Management of Social Networks and creation of engaging content. Used visual material to create engagement, visibility and brand awareness. Engaged with users and consumers through social media interactions in order to provide customer support and information related to ongoing campaigns.

Master Of Arts - Ma, Latin American Studies

The Master courses aim to provide MA scholars with analytical tools, insights into theoretical approaches and empirical knowledge.

Bachelor'S Degree, Business/Corporate Communications

Focus on business communication, marketing, brand management, consumer behaviour, customer relations, advertising, public relations.