Carla East Email & Phone Number

Austin, Tx, Us

United States

Austin, Texas, United States

Lubbock, Texas

Houston, Texas

I purchase merchandise for our customers to purchase and I also purchase equipment for our employees to use in their work. I am also part of vendor management. I am learning about vendor negotiations.My tasks also included receiving merchandise, ordering merchandise, system of record maintenance, inventory counts, order book management and shipping and freight logistics.

Sales for cemetery land and funera services, both pre-need and at-need.

Primary engagement and communications conduit between the customer, sales and PC Customization Services (PCCS). Improve sales efficiencies by getting sales and customers process requirements and project statuses communicated directly to sales and customersImprove PCCS effectiveness and workload by only submitting qualified requests to PC Customization Services. Support the SPM team by reporting (metrics), documentation and training.

Member of the Workstations order fulfillment team for PSGA Supply Chain Order Operations, specifically Direct Customer orders.Monitor and analyze Workstation order book to assist timely order movement through all relevant systems.Duties performed require strong working knowledge of SAP, multiple electronic order management systems and related tools via company intranet.Engage customer service reps, Procurement, Supply & Demand and forecast teams to resolve issues and challenges relating to customer order fulfillment. Participate in activities to decrease fill rate, reduce customer backorders and enhance customer satisfaction.

Member of a customer service and order fulfillment team for North America Channel Fulfillment Operations: specifically Custom Edge, Inc. (HP Direct)Provide high-level support to HP Direct buyers in the areas of order management, order entry, product availability, revenue goal attainment, order prioritizations and expedites and cancellationsParticipate in activities to decrease order cycle time, alleviate customer backorders and enhance customer satisfaction.

Member of a regional sales team for the Government, Education and Medical Division; this team was responsible for the entire order cycle form pre-sales customer inquiries to invoice payment. The Customer Representative was Compaq's first contact with a customer and as such carries a high degree of responsibility. Focus on exceeding customer expectationsGEM Support of Federal Accounts including Department; Named Compaq Customer Advocate in March 2000Received division recognition award: GEM Direct Customer Relations Representative of the Quarter, 1Q 2000.Continuous training in Compaq products, services and solutions and customer services skills