Carla Federico Email & Phone Number

Australia

“Great Leaders Create More LeadersGood leaders have vision and inspire others to help them turn vision into reality. Great leaders create more leaders, not followers. Great leaders have vision, share vision, and inspire others to create their own.” ― Roy T. Bennett, The Light in the HeartUtilising my valuable experience in leadership development and mentoring, from front line leaders to executive management to elevate the company to the next level. Working alongside the CEO as the national People, Culture and Strategy Manager, maintaining the robust culture and implementing further strategies to continue to grow the company further.

Sydney, Australia

Sydney, Australia

I represented the store where I was in charge of the People Performance Department. I was responsible for the people systems within the store, including managing recruitment, implementing people practices in the restaurant and training the team to assist in driving restaurant goals and success. Some key responsibilities my role included:- Interviewing suitable candidates for a range of positions.- Holding orientations for successful candidates- Efficiently on boarding new employees, through setting up initial training and scheduling it alongside a verified Crew Trainer- Managing all people within the store. This includes running and working closely with a team of 20 Crew Trainers to ensure all aspects of Quality, Service, Cleanliness and Value are implemented throughout the business to uphold Gold Standards. - Holding monthly Crew Trainer meetings which discuss any upcoming promotions or new procedures/processes within the store, evaluate any opportunities within the store, summarise the overall performance (both of the trainers and the store) and set clear goals and targets to work towards within the next month- Overseeing and ensuring that adequate training is conducted all day, every day.- Coaching applicants through their traineeships (Certificate III in Retail).

Thornleigh, New South Wales, Australia

Corporate Work Experience Program with HR facets of People and Culture, and National and Regional Training

Australia

I represented the store on the management team, responsible for monitoring and controlling all operations of the storeThis included:- Overseeing that adequate maintenance of equipment is carried out through daily and weekly planned maintenance tasks- Ensuring inventory is sufficiently monitored - Ensuring a safe workplace and practices of everyone in the business (customers, staff, contractors)- Managing crew: positioning, delegating, following up, providing feedback, training and coachingOver the year I had been recognised for:- My strong leadership qualities and skills in exceeding KPI's amongst the management team. I was Ranked 1/10, the year to date and 1/12, the trailing 12 months, on an KPI results system within my management team- Being a strong influence on management team in implementing movements in recognition of staff

Haberfield

During this position I received added responsibilities and roles within the storeThis included:- Completing a 'Crew Trainer Development Program' qualifying me to coach and develop crew members with my knowledge and expertise of business functions, procedures and standards - Completing 'Station Observation Checklists' on Crew (SOC’s) in order to follow up and provide feedback to trainees on their competencies- Assisting in achieving KPI's alongside managersDuring this time I was recognised by:- Being awarded 'Crew Person of The Month' (September 2017)- Being Awarded the 'Melrose United Commitment Award' at the annual crew awards

Haberfield

Bachelor Of Business Management (Specialisation In Entrepreneurship), Major In Entepreneurship

Activities and Societies: PALS mentor tutoring students in: Business Statistics, Business Economics, Business Communication, Managing.

Higher School Certificate

Activities and Societies: Debating, Public Speaking, Grade Volleyball