Supervisory• Ensure that the team is aligned on changes and new processes by providing regular team meetings and ensure that all SOP’s are up to date.• Responsible for providing performance appraisals, defining annual goals & development plan• Deliver quarterly metrics and team productivity reports• Key communicator between O&C Marketing, SAP, Operations, Local Offices, Sales reps, Sales Managers, Country Managers, Customer service, Finance, Internal Audit, and external partners (e.g. leasing partners, PWC) Compliance• Complete and review controls to ensure compliance in accordance with the Sarbanes Oxley act for revenue recognition • Attend quarterly cutoff meetings and ensure that all quarterly reports (e.g. Unit Adjustment, Cost Deferrals) are prepared and distributed accordingly • Close cooperation with the team, local offices and leasing partners in order to provide complete and consolidated Quarterly Compliance reports • Support FP&A on inquiries about sales contracts • Provide information to both Internal and External audit• Annual review and signoff of O&C SOX cycles with team.Process• Initiate process improvements and their implementation by using Lean Six Sigma and A3 tools and reporting to management a dashboard with the milestones, timelines and status. • Work with the SAP team to define scripts and ensure completion of scenario testing and confirm to next level management readiness for go live.• Support Marketing in design of Order Forms Packages to be distributed amongst the Sales Teams and ensure that all training materials for Sales Managers is up to date• Maintain paperless office & clean desk policy

* Review and validate order and sales contract information sources (order forms, agreements, pricing approvals, Leasing contracts, Marketing programs) for completeness and accuracy in accordance with business policies with all relevant data needed in the overall processes for ‘Order to Cash’ and business analysis.* Manage asset recovery and returns * Backorder control* Customer credit& debit adjustments

* Customer assistance * Cashier* Inventory * Merchandise

Working in Customer Support at Oriflame's Service Center (Portugal) I was responsible for recording and serving orders from customers and performing sales support to the sales team working in the field.My job responsibilities included:* Recording and serving orders from customers. * Providing assistance to basic customer queries. * Tracing deliveries, issuing and mailing invoices. * Inventory Management

* Sales Management * Salesman Trainer* Client Support * Merchandising * Warehouse Management