Carla Giusti Email & Phone Number

London, England, United Kingdom

Building and maintaining client relationships with a focus on customer retention and growthExecuting on site activations and events to increase client engagementReviewing client feedback and data utilizing data analytics tools; and execution of related action plansLiaising with internal teams for budget alignment and executing projects on site and UKISupporting growing and expanding accountsLeading the execution of daily operational procedures to ensure WeWork standards… Show more Building and maintaining client relationships with a focus on customer retention and growthExecuting on site activations and events to increase client engagementReviewing client feedback and data utilizing data analytics tools; and execution of related action plansLiaising with internal teams for budget alignment and executing projects on site and UKISupporting growing and expanding accountsLeading the execution of daily operational procedures to ensure WeWork standards aremaintained on siteLiaising with external stakeholders for operational procedures Show less

London, England, United Kingdom

Site lead for WeWork’s largest member globally Building and maintaining member relationships with a focus on customer retention and growth Contributing to the completion of sales tours and new member conversion within the clusterExecuting daily operational procedures to ensure WeWork standards are maintainedLiaising with building management and external contractors to successful delivery of projectsCollaborating with the team to maintain an NPS relationship score above 50… Show more Site lead for WeWork’s largest member globally Building and maintaining member relationships with a focus on customer retention and growth Contributing to the completion of sales tours and new member conversion within the clusterExecuting daily operational procedures to ensure WeWork standards are maintainedLiaising with building management and external contractors to successful delivery of projectsCollaborating with the team to maintain an NPS relationship score above 50 quarterlyReviewing client feedback utilizing Medallia; contributing to creation and execution of related action plansConsistently striving to achieve team and individual KPI goals throughout the year Organizing events with dedicated vendors for optimal member experience Show less

Responding to inbound enquiries, analysing customers needs and providing them customized recommendations for vacation home rentalsMaximizing the lifetime value of the existing customers by re-engaging and nurturing themDeveloping a strong relationship with customers by providing them a fantastic customer experienceAcquiring deep understanding of prospect and current customers to maximize the upselling opportunitiesCollaborating with marketing team to gather audience and market… Show more Responding to inbound enquiries, analysing customers needs and providing them customized recommendations for vacation home rentalsMaximizing the lifetime value of the existing customers by re-engaging and nurturing themDeveloping a strong relationship with customers by providing them a fantastic customer experienceAcquiring deep understanding of prospect and current customers to maximize the upselling opportunitiesCollaborating with marketing team to gather audience and market insights Show less

London, United Kingdom

Optimising the seller management processes to increase the quality and quantity of supply and drive incremental salesOrganizing high scale ticket collection events – responsible to develop the concept and to bring it to life in collaboration with marketing department and experiential marketing agencyReviewing the entire value proposition of our department and how it was communicated to buyers and sellers. Developing a revised value proposition and overseeing the implementation of it for… Show more Optimising the seller management processes to increase the quality and quantity of supply and drive incremental salesOrganizing high scale ticket collection events – responsible to develop the concept and to bring it to life in collaboration with marketing department and experiential marketing agencyReviewing the entire value proposition of our department and how it was communicated to buyers and sellers. Developing a revised value proposition and overseeing the implementation of it for all customers touchpointsDelivering an exceptional level of service to each customer by understanding their needs, listening to their concerns and feeding that back to the business to constantly improve user experience. Show less

The face of Stubhub and point of escalations at high scale ticket collection events for NFL, Wimbledon and key concertsActed as point of contact in central London store for buyers and over written and call outreachStore management on a daily bases to ensure smooth operations and customer service presence Inventory management of high value tickets

Lebanon, Beirut

- Combined discipline plan with effective measures and various lessonplans to increase concentration, participation, and progress studentaccountability. - Communicated effectively with parents, includingorganizing and leading meetings. Routinely met with students' parentsregarding in-class issues and learning interruptions to discuss solutions.

Lebanon

My training required to communicate and maintain a good relationship with customers,Helping organizing events and communication plans,As well as filling end of year and months reports

Uae, Dubai

• Marketing Research/Strategy• Social Media Strategy

Bachelor Of Science (Bs), Marketing

French Baccalaureate, Economics

Activities and Societies: Theatre