Team Lead, Quality Analysis And Fraud Investigation.
Suntrust Banks, Inc.
Atlanta, Ga
• Promoted multiple times based on excellent performance.• Recognized as a top performer for processing 1800+ wires daily worth millions of dollars, with 100% accuracy.• Established and trained an offshore team to obviate the more expensive US staff.• Led QA and QC of departmental procedures, bank operations and systems. Reviewed and updated department procedures manual. Banking Operations• Established operational plans and procedures to drive growth and new business. • Served as a Team Lead responsible for conducting quality checks across the department. • Led the training and onboarding of an offshore remote team, resulting in millions in departmental annual savings. • Responsible for client resolution. • Oversaw daily transaction activity and ensured compliance and regulatory requirements were met. Fraud Investigation• Monitored client wires; instrumental in preventing millions in losses.• Identified fraudulent transactions and coordinated all activities for preparation, review and filing of SARS with the federal government.• Identified procedural breakdowns and developed recommendations to prevent re-occurrence and drive risk mitigation.• Provided virus removal education to commercial clients in the event of Trusteer Alerts.• Trained bank employees to identify fraud indicators and ensure effective and timely escalation. Trained staff members on Norkom, Detica, Fraudnet, wires, bank card claims, deposits and credit cards.• Provided leadership and initiative in development, reviewed and updated the departmental procedures manual that was leveraged in training sessions and referenced by staff daily. • Reviewed cases, ensuring compliance with fraud investigation procedures and practices.
