Carla James-Jackson, Phd Email & Phone Number

Roanoke, Virginia Area

•Responsible for providing leadership, planning, budgeting, coordination, oversight, evaluation of services and personnel and staff development for the Center’s Academic & Student Services Department which includes: the RHEC library, marketing and outreach, educational testing and information technology•Serves as a liaison to member institutions and agencies by supporting their instructional programs, identifying outreach opportunities, developing relationships and maintaining effective relationships, communication and coordination.•Participates in the development of the organization’s plans and programs as a strategic partner, and provide strategic operational input on decision making issues affecting the organization.

Roanoke, Virginia Area

Administers exams for ETS, PES, Pearson, LSAC, CIC, AFIP, and Professional Testing Inc. & many others• Hires proctors• Maintains test security and test security standards• Manages incidents of unacceptable identification or authorization on behalf of clients• Manages misconduct such as security breaches or inappropriate conduct of test candidates• Ensures test center environment is maintained to ensure a safe and comfortable testing experience

Roanoke, Virginia Area

• Provides a clear job/project description for the work experience• Provides the learner with a hands-on learning experience that combines practical application, observation, professional opportunities and mentorship.• Assists the learner in developing and achieving personal learning objectives• Schedules regular follow-up meetings to monitor the learner’s internship throughout the academic semester • Monitors the number of internship hours the learner completes through continuous review of internship logs and journals• Completes formal written evaluations

Wise, Va

Teaches Reference & Bibliography (hybrid course) in the school library media program.• Organizes and prepares engaging course materials• Serves as a facilitator in the learning process• Provides timely and constructive feedback to learners• Integrates activities that promote interactivity and socialization among learners• Effectively integrates technology to deepen and enhance the learning process• Supports continuous improvement through relevant assignments and assessments

Roanoke, Virginia Area

Ensure the integrity of testing services by proctoring and controlling the computer based test center environment. This includes greeting candidates, verifying candidate identification, monitoring the examination process and maintaining Prometric policies and guidelines.

•Presented sales demonstrations that led to the purchase of Virtua for New York University, Cumberland County Public Library (Fayetteville, NC), Virginia State University Library, Goddard College Library and Mary Baker Eddy Library for the Betterment of Humanity. •Conducted usability training both in-house and on-site.•Consulted with customers concerning the most effective use of the software.•Provided direct customer support through on-site training visits, workshops, and users group meetings.•Assisted developers with the design of application programs and subsystems.

• Provided access to the library media center throughout the school day, scheduling class visits flexibly to encourage use at the point of need; organized and managed the library media facility in a manner that encouraged access.• Assisted students in identifying, locating and interpreting information housed in the library media center and helped students locate information outside the library media center.• Managed selection and ordering of materials through a process that involved teachers, administrators, students and parents; administered budget for library media resources.• Participated in departmental, grade-level, school and district curriculum development and assessment projects.• Provided leadership in assessing, evaluating and implementing information and instructional technologies.

Processed and maintained the serials collection, implemented the serials module in the Integrated Library System, performed daily circulation and reference services.

Researched reference questions, conducted interlibrary loan transactions for the entire library system, generated monthly reports.

Phd, Instructional Design And Technology

Instructional Design & Technology, PhD

Masters, Library And Information Science

Earned a Master's of Library and Information Studies Member Beta Phi Mu

B.S., Psychology

Activities and Societies: Alpha Kappa Alpha Sorority, NAACP, Panhellenic CouncilEarned a B.S. in Psychology

High School Diploma, General Studies