TESOL Certified | Senior Teacher B level | JK-12 | H5

• Position requires the ability to act as single point of contact for NCR Financial customers with Incident Management Services; Accountable for continuously receiving and handling high volumes of customer calls• Responsible for service requests from customer and ensure timely and satisfactory resolution of problems; Generates daily and weekly incident reports; Reviews incident history to determine recurring faults • Monitor ATM networks for NCR's ATM monitoring customers; Determine priority based on problem information and documented guidelines; Provide accurate and creative solutions to user problems of moderate nature to maximize user productivity; Use tools to remotely access customer equipment to diagnose and resolve customer problem• Research, resolve, and respond to questions received via telephone calls, letters, and callbacks in a timely manner, in accordance with current standards; Escalate customer problems both internally and externally, when required, according to defined escalation paths• Allocates engineer appointment times for jobs requiring multiple resources on-site; Assigns and distributes workload to Customer Engineer’s to meet Service Level Agreement’s (SLAs) across broader areas• Analysis and implementation of Gasper Manager features to fulfill business requirements and improve service; Establish procedures for system maintenance, backup, testing, and daily operations; Database creation, maintenance, and integrity

• Assist customers with the mobile services that they have with Telstra • Assist all prepaid and postpaid concerns • Upsell the offers and plans that will tailor fit customers’ needs • Responsible for mobile assurance and mobility sales channel

• Point person for all the efforts being implemented in the Non-Traditional Channel namely a) account acquisition or expansion, b) account development and maintenance, and c) business development programs implementation • Acts as a team leader to the Institutional Group (School Specialist, Gas Station Specialist, CV Specialist, and other Non-Trad DSP’s) • Ensures to achieve the team’s target sales (monthly, quarterly and yearly) • Conducts CDT (Camp DSP Training) to the salesman to see to it that the basic call procedure is being complied • Analyses field reports, prepares sales documents, tracks performance KPI’s and scorecards • Oversee the maintenance of customer databases

• Achieves the deployed sales objectives and coverage compliance set by the top management • Monitors cash collection, outstanding balance of accounts receivable and bounce check of their customers to prevent hanging balances • Safeguards the company property such as cash collection, accountable forms (used and unused), office supplies and equipment, etc.