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@uscellular.com
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3 phones found area 417 and 773
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LinkedIn matched
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Carla Marsh is listed as Incident & Problem Manager at U.S. Cellular based in Northbrook, Illinois, United States. AeroLeads shows a work email signal at uscellular.com, phone signal with area code 417, 773, and a matched LinkedIn profile for Carla Marsh.
Carla Marsh previously worked as Incident & Problem Manager - Reliability Engineering at U.S. Cellular and Incident Manager at Hsbc. Carla Marsh holds 3 Years, Communication Studies, Honor Roll from Northwestern University.
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I am an Incident & Problem Management professional with a diverse blend of leadership, communication, escalation, negotiation, relationship-conflict management and initiative-taking skills. As part of an incredibly high performance team, I have supported the escalation and restoration of hundreds of Tier 1 and 2 applications and services across multiple industries. Additionally, as a Problem Management professional, I evaluate and approve root cause analysis statements, remediation and elimination action items resulting form Tier 1 and 2 incidents to ensure stability and high performance across our service offerings. Specialties: Leadership | Training | Communications | Negotiation/Arbitration | Problem Resolution | Process Improvement | Coaching | Crisis Management | Escalation | Relationship Management | Conflict Management | Organization | Creative Thinking | Customer Service
Listed skills include Process Improvement, Leadership, Incident Management, Change Management, and 27 others.
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Chicago Ridge, Illinois, United States
Currently semi-retired and contemplating a new role in 2022. As an Incident and Problem Manager, I was responsible for the overall direction of the Incident and Problem Management processes, including, but not limited to: Leading and facilitating restoration efforts for all high severity and high impact incidents in a 24/7/365 environment. Managing.
Vernon Hills IL
Provided primary incident management support for one of the world's largest international banks with presence in over 80 countries. Drove crisis calls to resolution and provided leadership communications throughout the incident process. Worked with service support teams and toolset owners to ensure documentation was kept up-to-date for purposes of contact.
Provided primary Incident Management support for more than 40 Allstate Financial and Enterprise Shared Service applications by driving outage resolution; additionally provided 24x7 incident support for all 130+ corporate applications, including Claims, Property & Casualty Sales & Service, Allstate Financial, Security Services and all infrastructure support.
Calculated immediate and deferred annuity benefits for 3rd party pension recipients including QDRO’s, estate tax valuations and optional annuity form factors. Provided full desktop support and security coordinator accountabilities for 110+ Allstate Financial employees which included authoring and maintaining all work processes, inventory control of all.
Activities and Societies: Member - Alpha Sigma Lambda
Activities and Societies: Honor Roll Additional Area of Study - Environmental Science
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Carla Marsh is listed as Incident & Problem Manager at U.S. Cellular.
AeroLeads has found 1 work email signal at @uscellular.com for Carla Marsh.
AeroLeads has found 3 phone signal(s) with area code 417, 773 for Carla Marsh.
Carla Marsh is based in Northbrook, Illinois, United States.
Carla Marsh has worked for U.S. Cellular, Hsbc, Allstate Insurance, and Allstate Financial Services, Llc.
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Carla Marsh holds 3 Years, Communication Studies, Honor Roll from Northwestern University.
Carla Marsh is listed with skills including Process Improvement, Leadership, Incident Management, Change Management, Project Management, Management, Insurance, and Troubleshooting.
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