Carla Morabito Email & Phone Number

Ann Arbor, Michigan, United States

-Build member relationships by providing exceptional service, exceeding expectations and anticipating needs-Proactively resolve concerns and view all transactions as an opportunity to gain the member’s respect and repeated business-Assist members with information and transactions regarding their account and perform all member service requests, such as transactions, card requests, ACH and Visa disputes and troubleshooting issues with products and services

Ann Arbor, Michigan, United States

-Pulled product to accurately complete orders; packed orders in shipping boxes to fit and look visually pleasing at time of arrival. -Shipped items using ShipWorks software, hand wrote thank you notes to every customer-Assisted the team in tea packing by: hand packing over 100 varieties of organic loose leaf teas from bulk containers into retail bags-Maintained inventory levels and practiced FIFO inventory management-Helped the team reduce waste by creating CARE card system, increased efficiency with Cart Stocking Standard and assisted team in learning about different teas by taking on the Weekly Focus for weekly tea tastings

Ann Arbor, Mi

-Worked the frontline, clothing, footwear, camping and store inventory fulfillment departments, processed customer purchases, memberships and service transactions at registers. -Engaged customers in adventure-based conversation, actively sought out projects during slow periods, worked on daily checklists and display floorsets. -Promoted and sold REI co-op memberships and helped to outfit, inspire and educate the public for a lifetime of outdoor adventure

Ann Arbor, Mi

-Built strong customer relationships and consistently delivered customer-centric solutions. My number one priority in the Apparel Department was managing customer safety issues to be sure that our store displays were ADA-compliant. -Attended bi-weekly CORE meetings with Lead and Management teams and brought feedback from my department and customers to keep improving upon selling behaviors, membership conversion and needs throughout the Co-Op and our store. -Helped to develop my team through training opportunities, shared my dedication to increasing efficiency throughout the store and created a strong culture of feedback through communication efforts

Ann Arbor, Mi

As a Community Member Volunteer I co-facilitated the only Visual Arts Workshop at Women’s Huron Valley Correctional Facility, attended bi-weekly membership meetings and carcereal state events, actively listened to speakers and/or related documentary, prepared 2D artwork for exhibit by shrink wrapping and distributed marketing materials around Ann Arbor and surrounding towns to increase awareness and attendance from the community in preparation of the Annual Exhibition of Art by Michigan Prisoners

Northville, Mi

Assisted the Exhibit Committee with “behind-the-scenes” tasks to putting on exceptional art exhibits: Acted as a liaison between show jurors and exhibitors, wrote acceptance and decline letters to artists, scheduled drop-off and pick-up days for rotating exhibits, helped install exhibits, typed up labels for artwork and worked on press releases and social media advertising efforts for exhibits

Northville, Mi

Worked in gallery store, assisted art classes for ages 4 to 14. Installed and de-installed exhibits, attended arts commission & committee meetings, registered students for classes, processed payments, prepared weekly bank deposit for sales, worked closely with artists, freshened displays and accomplished administrative tasks in an organized fashion, implemented internship program, brainstormed for and facilitated special events and fundraisers

Detroit, Mi

Facilitated and managed several educational programs and events such as lectures, poetry readings, musical performances and family days. Assisted with set-up and teardown for events and exhibitions

Novi, Mi

Encouraged girls, ages 8-10, to develop self-respect and a healthy lifestyle. Combined training for a 5k race with self-esteem enhanced workouts through goal setting, teamwork activities and discussions

Colebrook, Ct

Lived with and helped supervise the youngest group of campers, 7 to 9 year old girls, helped plan and initiate “cabin challenges” to build confidence and cooperation with children, improved teaching skills as the archery instructor, taught both genders from age 4 to 16, worked on goal setting and problem solving techniques

Meadville, Pa

Took pictures for weekly newspaper; worked on deadline, edited pictures with Photoshop

Graphic Design

Master Track, Social Work

UofM + Coursera Online MasterTrack 6 college courses in Social Work

Bachelor'S Of Art, Studio Art, Psychology

Cultural Arts, History, Design

Semester Study Abroad

Education record