Carla Pedroso Email & Phone Number

Porto Alegre Area, Brazil

Porto Alegre E Região, Brasil

• Responsible for building Marketing Plan and to contact customers.http://www.ceitec-sa.com/CEITEC S.A. primary goal is to develop the nation’s microelectronics industry. The companies’ charter is to create a solid foundation in semiconductors development, design and sales of products to meet the high demand in Brazil and also in South America.

Porto Alegre E Região, Brasil

• Responsible for building and implementing Software Renewal Process in Brazil;• Responsible for identifying and implementing process improvement in the Software and Peripheral Sales division;• Improve the S&P Fulfillment Process by reducing lead time;• Sales focal point of the implementation of new distributors;http://www.dell.com/From unconventional PC startup to global technology leader, the common thread in Dell’s heritage is an unwavering commitment to the customer.

Porto Alegre E Região, Brasil

• Responsible for managing a staff of professional level team members in charge of provide direct supervision and coaching to Inside Sales Representative.• Focus on development sales skills, coaching, feedback and training.• Responsible for career development/planning, performance and pay discussions of team members;• Hired, trained, evaluated and improved sales performance of more than 20 individuals directly (supporting around 10 managers and more then 120 Sales Representatives indirectly)

Porto Alegre E Região, Brasil

• Responsible for planning and implementing a very complex project in Consumer Brazil division(Virtual Store) – Increase Close Rate in 5% and MPC in 1%(Gold Award Winner due to the execution and relevance) • In charge of the Outbound Pilot in Consumer.• Responsible for implementing the compliance sales policy.

Porto Alegre E Região, Brasil

• Responsible for managing and supervision a group of Transactional Sales Representatives in charge of taking customers orders via telephone or e-mail.• Managed sales teams from 10 to 15 individuals in the Consumer division;• Responsible for career development/planning, performance and pay discussions of team members;• Responsible for a monthly sales quota in revenue margin, services and software & Peripherals• Responsible for the sales team results (daily, weekly and monthly results), identifying performance and training gaps that could impact the agents performance

Porto Alegre Area, Brazil

• Responsible for providing Small Business Customers solutions in hardware, software and services.• Closed large deals, with a monthly assigned revenue quota of $0.6M million • Training and coaching to sales teams identifying new business opportunities

Porto Alegre Area, Brazil

• Responsible for sales representatives performance improve through coaching and feedback• Facilitated sales and process trainings for new hires

Porto Alegre Area, Brazil

• Responsible for selling Dell’s products and services (via telephone, web or e-mail) to the customer responding primarily through and inbound phone queue.• Provided customers solution in hardware, software and services using Dell sales model. • Responsible for the entire sale and after sale process with customers, identifying customer needs and establishing relationship.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Specialization, Intensive Business English

Activities and Societies: Business English

Bachelor'S Degree, Advertising