Desktop Support Specialist
Current- Install, maintain, troubleshoot, repair desktop & laptop hardware/software, & related peripheral equipment (projectors, document cameras, scanners, printers, VOIP, etc.).- Provide prompt support to maintain the district’s 1-to-1 mobile device initiative efficiently.- Respond to customer support requests via work order ticketing system, ensuring that requests are updated, completed, and document results.- Monitor and respond to hardware, software, and network issues utilizing a variety of testing tools and techniques to troubleshoot and resolve in agreement with service-level agreements.- Document processes and procedures and contribute to the knowledge base.- Maintaining personal computers and related OS’s (Windows 10/11, macOS, iOS, Android, and Chrome OS), and application software.
