Carla Reynau Email & Phone Number

Los Ángeles Y Alrededores

Valencia/València, Comunidad Valenciana / Comunitat Valenciana, España

Headhunters and consultants specialized in providing people and organizational development services. Helping clients to direct their strategies achieving the talent they need to succeed in their businesses. Approaching all projects with a "boutique" concept that customizes and adapts the design of solutions to the specific needs of each client.As Human Capital Consultant my duties were: 📍Management of selection processes as a Headhunter - Executive Search. Including: job description, job posting, active search for passive candidates, screening and interviews, final candidate report, onboarding follow-up. 📍Coverage of professional, executive, and corporate positions. Areas: IT, R&D, Marketing / Sales, Import/Export, Communication, Legal and others. 📍Pass, analysis, and interpretation of standardized tests and psychometric assessments for candidate evaluation.📍Analysis of the job market and organizational structure of companies along with their culture. 📍Design, implementation and evaluation of group dynamics.📍Consulting with clients about the current state of the job market, job analysis and description, and working conditions. 📍Internal studies: job market.

Gandia, Valencian Community, Spain

Innovative and multidisciplinary sports center with an organizational culture focused on people and consumer experience. My duties were:📍 Responsible for the customer service area. 📍 Assisted the company in acquiring new customers as well as retaining existing ones. Additionally, helped the company during the relaunch after the pandemic lockdown and throughout the challenging restrictions that followed for months. 📍 Design of the "Customer Experience" strategy. 📍 Stakeholder engagement.📍 KPIs and OKR establishment and analysis.📍 Responsible for budget control, monthly and annual closing meetings.

Spain

📍 Global HR management.📍 Analysis of job positions within the organizational structure, job posting, and candidate search.📍 Selection and hiring process of new sales agents: including screening, individual/group interviews, hiring, onboarding, compensation/benefits.📍 Development of Training and Development plans in the sales and business administration areas.📍 Performance appraisal.📍 Mentoring.

Spain

Founder of this company focused on direct marketing and B2C and B2B sales for energy and telecommunications clients (Vodafone, Grupo MasMovil, Naturgy, Iberdrola, Energías de Portugal, among others). Sales methods include door-to-door, retail, stand, and telemarketing. Among my duties: 📍 Managed 10-15 sales agents and 2 different sales locations performance on a routine basis.📍 Managed relations with multiple distributors on a routine basis.📍 Oversaw client management of existing customers as well as 400-1,000 new customers on a monthly basis. 📍 Served as company lead on customer/employee satisfaction related matters.📍 Managed the Company’s monthly accounting and budget forecast

Valencia, Valencian Community, Spain

Sales and direct marketing company, b2c/d2d, focused on client acquisition for EDP (Energías de Portugal)📍 Was top performing sales agent of telecommunications and energy contracts. 📍 Met and exceeded all monthly sales goals; merits included being named top sales agent 2 months in a 10 month period. 📍 Oversaw development and performance teams of 3-5 junior sales associates. 📍 Dealt with costumer satisfaction related matters on a ad-hoc basis

Master'S Degree, Hr & Organization, 29/30 (3.86 Gpa)

Activities and Societies: Capstone Project: 'Key Organizational Change Factors in Pharmaceutical Industry'Rome Business School is.

Bachelor'S Degree, Psychology, 8.1/10 (3.25 Gpa)

Activities and Societies: - HR and Market Research internship with a grade of 9.6 out of 10. - Capstone Project with a grade of 9.9 out.

Course, American Contract Law

Course, Employment Contracts

Master, People And Talent Management

VIU Double certification obtained by studying the Master in Rome Business School, guaranteeing the quality of these studies.

Bachelor'S Degree, Psychology

At the University of Valencia I studied 3 years of the degree in Psychology, on campus. It is one of the oldest universities in Spain.