Carla Scott Email and Phone Number

Review and analyze live traffic data and ensure all equipment is performing optimally. ✦ Employ diverse troubleshooting methodologies and leverage open-source tools like PuTTY and DameWare to resolve network challenges. ✦ Collaborate closely across departments to coordinate effective incident response strategies. ✦ Systematically meet the unique requirements of client contracts to ensure compliance with client requirements. ✦ Escalate system issues or equipment malfunctions to Ground Techs, and create and manage work orders.

Leveraged proprietary CRM system to organize and evaluate customer data, and effectively plan sales interactions. ✦ Performed 100+ daily in prospecting for new client engagements. ✦ Routinely met or doubled monthly goal of 6 sales per months. ✦ Conducted comprehensive financial reviews to align customers with tailored insurance solutions. ✦ Enforced strict adherence to insurance industry regulations to ensure full compliance with regulatory standards.

Recruited by the Marketing Manager to provide a range of financial services to both individual andcorporate customers. ✦ Consistently achieved 95+% audit compliance in financial functions, and swiftly remediated any discrepancies. ✦ Quickly and effectively identified fraud activities on a daily basis, and spearheaded incident response actions. ✦ Maintained Salesforce customer pipeline and managed new prospects. ✦ Created and implemented effective marketing campaigns. ✦ Conducted ~30 customer calls daily to provide product insights to customers, and achieved average quarterly sales of $200K. ✦ Applied bilingualism to conduct detailed customer financial assessments in both English and Spanish.✦ Performed analysis of customer financial goals and devised clear plans to support achieving those goals. Routinely doubled or tripled small business lending loans per month. ✦ Trained and coached a variety of team members, including tellers and bankers. ✦ Won President’s Council awards for superior sales in 2019 and 2021.

Proactively nurtured customer relationships through comprehensive financial assessments and customized solutions, leading to a 25% surge in customer referrals. ✦ Conducted team performance assessments to analyze target sales goals, creating actionable plans to ensure team success. ✦ Provided customers with clear direction and education in adapting to new and emerging technologies, fostering a community of tech-savvy clients while instilling trust in the bank. ✦ Specifically supported and served Spanish speaking individuals, small businesses and community organizations. ✦ Performed internal audits.