Carla Santana Gois Email & Phone Number

Juiz De Fora, Mg, Br

Cataguases, Minas Gerais, Brazil

Coordinator responsible for the company's Network Infrastructure, leads fronts for Planning, Monitoring, Projects & Performance, guaranteeing an Efficient Journey with an impact on 100% of the company, be it Office, Operations, IT and OTI teams.Key activities:+ Strategic Planning of the area, designing the entire Journey of action+ Mapping/reviewing all processes with an impact on the Network + Budget structuring and management, recommending priorities and investments+ Analysis of the market, trends and opportunities for new technologies for Network efficiency+ A daily look at performance, monitoring possible deviations and acting on each one+ Managing the area's main strategic projects, leading 100% of the schedules+ Structuring and managing contracts, partners and documentation for network/IT operations+ Presenting results to executive leadership+ Leadership of 14 people

Uberlândia, Minas Gerais, Brasil

Responsible for structuring the Partnership project with SKY Brazil, with a focus on operationalizing their TV portfolio in determined regions of the country, leading from Project Planning, to conducting Sprints, Homologations, Tests, whether for the Sales, Technology, BackOffice etc. teams.Key activities:+ End-to-end project planning+ Risk analysis, proposals for action VS impacts+ Working on Technology fronts for System Integrations, Efficiency and Performance+ Structuring and controlling the budget, acting on deviations and needs+ Interfacing with all the company's strategic areas, whether Communication, CRM, Legal, Sales, etc+ Constant relationship with the SKY team, as well as the company's Board+ Leadership of 8 people

São Paulo, Brasil

Product Owner responsible for developing systems solutions for companies in different segments of the economy, accelerating the culture of Digitalization in different environments, and working from the construction of RPAs, to various Systems, to new Customer Service platforms.Highlights include her work with Python, RPA, Jira, etc.Its clients have included Alelo, Cielo, Estapar, Banco Santander, among others.Key activities:+ Analysis of client/company needs VS proposals for action+ Looking at market trends, proposing solutions to accelerate Digital Transformation+ Developing systems projects using agile methodologies+ Interaction/management of the Software Factory, ensuring delivery of all proposals+ Structuring/reviewing processes and performance indicators+ Leadership of 3 people

São Paulo, Brasil

Responsible for the Operations Planning area, looking at the Technical Operations of the company's main client, Telefônica Vivo, reviewing contract models, operating strategies, and performance models with more than +4K employees, ensuring financial and operational efficiency.Key activities:+ Strategic planning of the area+ Analysis, review and renegotiation of contracts with Telefônica Vivo+ Definition of targets VS achievement, drawing up projections of results+ Review of the entire technical operations journey, proposing adjustments to people, processes, etc+ Renegotiating contracts with all the company's partners+ Management of projects linked to operations, in particular the creation of the Operational Management APP+ Review of the operational remuneration model, generating a 30% saving in payments+ Interface with client Telefônica Vivo, aligning/realigning operating models+ Presentations of results to executive leadership+ Leadership of 14 people

São Paulo, Brasil

Responsible for conducting Technical Efficiency and New Technology Projects, primarily serving the Telecom market, especially Telefônica Vivo and Claro Brasil.Key activities:+ Analysis of client needs, generating Business Briefings+ Project planning, building rationales, journeys and performance models+ Working on Network Capacity, Fiber Swap and Backbone projects+ Also in projects, working on stock reviews and new logistics technologies+ Responsible for deployments, approvals and performance

São Paulo, Brasil

Responsible for structuring the entire installation journey of the FWT product (technology initially intended for rural areas), defining processes, team rules and performance, working with 500+ people on the “ manufacturing floor”, always focused on quality and customer experience.Key activities:+ Strategic planning of the operation+ Structuring/reviewing FWT product installation processes+ Prospecting and negotiating contracts with technical partner companies+ Structuring performance indicators+ Definition of targets, remuneration models and installation triggers+ Interfacing with all the company's strategic areas+ Looking at equipment logistics, legal and regulatory issues+ Managing the area's strategic projects, such as the migration of +15K WLL terminals to FWT+ Presenting results to direct leadership+ Leadership of 14 people

São Paulo, Brasil

Responsible for overseeing the entire Call Center infrastructure, from extensions, telephony and the performance of each one, to contract management, reviewing/renegotiating clauses, prioritizing spending, defining policies and monitoring models for each front.

Rio De Janeiro E Região

Engineer responsible for building, from scratch, the company's Call Center with +600 PAs (Customer Service Positions), structuring Networks, Maintenance Models, and day-to-day Performance.She worked on requirements gathering, market analysis and best practices, as well as a constant relationship with the company's Board.Daily support for the Operations and Technology teams.

São Paulo, Brasil

Working with a portfolio of clients with Critical Cases, analyzing situations complained of, proposing solutions for technical, process and commercial deviations, also reviewing the entire flow of the operational day, impacting 100% of the company.

Postgraduate, Business Administration (Closed)

Degree, Electrical Engineer