Working for a number of clients, some one-off and some on an ongoing basis, I carry out work on a freelance basis covering a variety of administration tasks including invoicing, bookkeeping, PA and secretarial work, minute taking for meetings and other general administration services. My clients benefit from my previous experiences which allow me to immediately understand and take on their workload, taking pressure off during busy working periods, or when they wish to outsource specific tasks. Such examples include year-end and tax returns, minuting critical business meetings, and clearing backlog tasks for existing admin teams.

I was responsible for a variety of customer-facing and administrative processes, including generating schedules for monthly and annual fire maintenance work, providing certification to our clients, new work quotations, and subsequent invoices.I ensured various systems including Sage, Excel and in-house engineering systems were kept up-to-date with quotes, material lists, visit dates, site information, invoice numbers, etc.During my time with NA Fair I also assisted the business owner with new system implementations and process improvements to mature the way this small and privately owned business was operating.

I worked as part of a small team contacting patients via phone, text, or post to book their routine monitoring appointments. I would book appointments with GP’s, Nurses, and Phlebotomists, ensuring each patient had the relevant paperwork for their appointments.Other tasks included:Patient records management across multiple systems.Liaising with laboratories to coordinate and distribute test results.Appointment scheduling with external district nurses.Internal rota management for all GP’s and key members of staff.Data management in support of reporting, such as yearly QAF targets relating to large funding.

The role was a central part of all incoming and outbound sales, and saw me proactively identify potential sales opportunities alongside the wider sales team, as well as responding to coming opportunities. I was responsible for preparing quotations, order acknowledgments, contract reviews, customer record management, distributing enquiries to the relevant business development managers and channel partners, raising pro forma invoices for repair work, maintaining logs of distributor and discount allocations, and answering external customer and channel partner telephone calls. As part of the consolidation of the sales team, I implemented some new processes to streamline the role, doing this enabled me to support more departments including accounts and repairs. Other tasks included:Coordination of external trade shows inc. travel and logistic planning.Data management and distribution of management information reporting.Internal liaison between Gill group companies in support of product queries or sales opportunities relating to other companies in the group.

I was employed initially as a Sales Administrator but approx. 6 months after joining I had made Office Administrator and took on additional responsibility.This included purchasing and deliveries, sales quotes and orders, invoicing, facilities queries within the building, managing company cars, staff holiday coordination, answering telephone enquiries, and managing timesheets and reports for up to 30 engineers (inc. contractors). Crucially, I was solely responsible for all international exports including obtaining the necessary export licences, custom clearance, invoicing, and supporting mandatory external audits.I worked with colleagues in departments across the Gill group to implement or improve systems and processes, allowing me to take on additional responsibilities including becoming the PA to the company owner and a company Director. Other tasks included:Introduction of company-wide processes to improve efficiency and reduce risk.Diary and expense management for company owners and directors.Group director meeting facilitation.Fire Marshall and First Aider

I worked in the sale department selling personal alarm and monitoring systems. This consists of dealing with the initial enquiry via telephone or email, through to ordering and despatching the alarm and after sales.

I worked in the Smallworks team liaising with internal and external colleagues, engineers and sub-contractors, offering jobs such as amendments, maintenance and repairs to emergency equipment and fire alarm systems. I arranged surveys to confirm the job requirements, managed stock levels, liaised with sub-contracts, and ensured all work delivered in accordance with customer meets or contractual terms.

Customer service, call handling, complaints, stock enquiries and personal shopper role, based in the Southampton contact centre before John Lewis centralised all customer service functions.

Covering Administrative work in multiple offices and PA work for directors.

Office Junior - Promoted to Administrative Assistant:General Office Administration roles support the sales team with quotations and sending out policy information.