Cooper Parry IT Solutions is a global IT provider to over 250 businesses including many household names. We provide IT consultancy in many areas concentrating on two specifics which are modernising the workplace itself and business productivity. We ensure our clients have a solid robust & secure IT foundation and then take them to the next level using clever technology to allow them to grow and be the best. We have worked with hundreds of businesses, very large and small, helping them all maximise the benefit of IT within their business to help them grow and be more productive.Our skills* Business Consultancy * IT Strategy * Cloud Computing* IT Support* Business Analysis* Business Process flow mapping* Data Cabling* Dynamics NAV* Dynamics 365* Datto* MS365* Cyber Security* GDPR Gap Analysis

• Providing 1st and 2nd line support to EMC’s customers, including remote support and traveling to customers sites.• Building, installation and support of desktops, laptops and servers for Xuper’s customer’s specification.• Installation and support of customer’s software, hardware and network infrastructure.• Installation and support of Blackberry Enterprise Server.• Setup, Installation and support of customers ASDL routers.• Setup, Installation and support of customers Firewalls, Inc. Sonicwalls and Watchguards.• Setup of remote access systems for customers.• Investigating new technologies and identifying opportunities for business advantage.• Understanding the business strategy and the on-going development of Xuper Ltd.

Crown Carveries - Holding Manager, October 2008 – Nov 2010 (Sheffield, Derby & Birmingham)Crown Carveries - Assistant Manager, Feb 2008 – October 2008 (Derby)Crown Carveries - Part Time Team Leader, April 2005 – Feb 2008 (Derby)• Maximise the sales and profit potential of the retail outlet, through the effective application of business skills and personal flair, operating at all times within the Mitchells & Butlers company policy, procedures and legislative requirements.• Lead and develop team members, such that the outlet achieves excellence in levels of customer service and retail standards.• Manage and control outlet resources, to achieve budgeted levels of turnover and profit. • The recruitment and training of team members, in order to provide customers with the best possible standards of service. • Formulate a business development plan appropriate to the outlet segment, in order to increase market share in the catchment area.• Responsible, within defined limits of authority, for business-like and effective communication links with all suppliers and service departments. • Responsibility for cash and stock whilst on duty and to ensure that all company policies are adhered to, to prevent issues in relation to health and safety, fire, licensing, security and close down procedures• Contributions to the development of the team philosophy with other Managers in the team, with resultant improved business performance. • Acting as an ambassador for the company by portraying a professional image at all times.

• Proven project management roles within the company, with project leading two Company moves with major IT infrastructure changes and dealing with critical deadlines. Roll-out of Windows 2003 AD Domain incorporating Exchange 2003 install.• Providing management and support to all users of the company network.• Continuous management of the company’s PCs and Servers, including remote users.• Continuous management of the company network infrastructure (Cisco switches / Routers, Cat6 network).• Continuous management of the company data stored on the network.• Continuous management of the company telecommunications (including company mobile contracts) infrastructure (Cisco CallManager).• Continuous management of the company’s security and AntiVirus systems.• To provide administrative & operational support for the Movex system based on an AS400 I-series platform.• Rollout of BT ADSL connections for Sales Force and Members of Raleigh Exec, with VPN access via WatchGuard firewall.• To manage & provide Network & PC support services for Raleigh Cycle Company.• Implementing regular PC / Server audits. Alerting to any Licensing issues as they arise.• Dealing with suppliers on a regular basis for the procurement of new PC’s & IT equipment.• Investigating new technologies and identifying opportunities for business advantage.• Understanding the business strategy and the on-going development of Raleigh UK Limited.

• Providing PC / Desktop / Network support to users at Derby HQ (200 Desktops / 15 Servers) and at branches (40 Desktops / 9 Servers) nationwide.• Design and implementation of NT/2000 roaming profiles.• Design and implementation of company Intranet.• Rollout of MS Exchange and Outlook clients.• Rollout of NT/2000 Server & NT 4/2000/W95 clients.• Rollout of BT ADSL and Watchguard Soho Firewalls• Ordering, installation, development and maintenance of hardware and software.• Network & Domain Management.• RJ45 CAT5e/6 cabling installations.• Providing support to external clients in relation to company online booking system.

• Provide a secure and continuous contracted service to customers, who depend on the accurate and timely delivery of the service. Under a strict and controlled regime of procedures and instructions.• Provide advice and expertise, to customers, on matters relating to Managed Services.• Maintain and develop standards, and update procedures and work instructions.• Develop, maintain and ensure the efficient running of the Managed Services Intranet site.

Product Delivery and Quick Hits Engineer / Team Leader (Sept 1999 – Feb 2000)• Installation of new hardware and software, for customers to meet agreed deadlines.• Dealing with customer enquires.• Assigning of jobs for other members of the team.Year 2000 Team Member / Team Leader (Dec 1998 – Sept 1999)• Involved in rollout of Year 2000 Software (Prove IT 2000)• Data management of Year 2000 database, providing information for EDS and Rolls Royce management.• Redesigned a dBase III+ database to Access 97 for Year 2000 Compliance.

• Installation of new hardware and software, first and second level support, for problems occurring, during and after installation.

• Supporting both staff and student in the classroom.• Ordering, installation, development and maintenance of hardware and software used in the college.• Develop, maintain and ensure the efficient running of the College’s Internet and Intranet sites.