Carla Toncini Email & Phone Number

Milano, Italia

Customer orders management, invoicing, reporting, large customer’s portals updates with information and documentation keen to obtain or maintain certifications.Back office support for Company Management and HR Department.

Milano, Italia

I managed a team of 6 people who took care of every issue resulting from customer requests, complaints and needs in line with company’s consumer customer strategy, Legal Compliance guidelines and policies. Database, CRM, processes, reporting. As a special assignment I have been involved in special projects.

Basiglio (Mi)

I started to work inside of this new team supporting the Italian Country Manager in the company reorganization. I take care of all back office activities: - purchase office supplies, - collect scan and send invoices to headquarter and to accountant, - track office expenses. - HR, - Credit collection - Set up and improve sales and administrative processes, - Customer data base managing - Daily contact with head office for sales and administrative reports.

Milano, Italia

Part of the EMEA AEC marketing team (AEC - Architecture Engineering Construction), I was in charge to implement EMEA and Global activities for italian market and cover the gap between these activities and local needs planning and executing more specific initiatives at local level.

Milano, Italia

Worked with South Europe Managers and with local Direct Sales, Channel Sales and Marketing team to determine local Marketing mix (web, email, direct mail, PR, advertising, events, Webcasts, Telemarketing and Channel marketing activities) to decide goals, timing and budget and being responsible for the execution of all operational activities. I was in charge for Platform Products and for all marketing campaigns running across all market groups. Fundamental in this position was budget management, database analysis, target segmentation and execution coordination.

Milano, Italia

I led the implementation of the Autodesk Italian Contact Center. Three dedicated people managing inbound calls, Inbound emails, leads generation from inbound and assignment to internal sales or directly to resellers, Leads reports, channel follow-up. Putting this project in placealso implied the definition and constant processes and procedures’creation and improvement. I had the opportunity to use my aptitude to listen customers, to develop my problem solving skills and my analytic attitude, setting-up clear processes.Subsequently I have been in charge for all telemarketing activities ran across all markets in Italy including investment planning. The reached results have been appreciated thanks to the constant quality improvement of opportunities generated.On 2008, I led telemarketing improvement activities across South Europe performing the task with an agency located in Germany and moving activities across countries.

Coordination of actions and timing across all local departments involved on the products launch: Technical Support, Direct and Channel Sales, Marketing and Channel Marketing, Sales Administration. I was in charge to the Price List management for Italy and Sales Promotions implementation and communication, internally to the company organization and to the Sales Channel.

Milan Area, Italy

Started up Sales Admin office in Italy. Direct relation with internal sales department, with channel and production department based in Switzerland. I was in charge of the EMEA management system implementation in Italy and subsequent migration to SAP. I have coordinated other two people joined in my office and, on top of order management, we took in charge activities like Authorization code management, replacement material, license registration and customer database update, periodic sales reports, Distributors stock checking and stock rotation management.

Milan

Milan