Carla Toncini work email
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Carla Toncini personal email
Strong aptitude for analysis and problem solving, deep experience in back office management, Customer Care management, KPI set up and periodic check, processes and procedures set-up and optimization.I like to look at the numbers, listen to my customers (internal or external to the company) and I love work in a team. Self-starter.I have always stood for reliability, loyalty, precision. - Sales admin - Customer care - Customer complaints management following Legal Compliance guide lines- KPI set-up and report - Budget management - Suppliers management and contracts definition - Process and procedures set-up - Reporting - DataBase analysis - Telemarketing management: budget, target segmentation, planning, processes, telesales team coordination, results analysis) - Events management
Nunatac S.R.L.
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Sales Administration And Operation Senior AssistantNunatac S.R.L. Jan 2018 - PresentMilano, ItaliaCustomer orders management, invoicing, reporting, large customer’s portals updates with information and documentation keen to obtain or maintain certifications.Back office support for Company Management and HR Department.
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Customer Administration ManagerHomeserve - Assistenza Casa S.R.L. Jul 2015 - Jan 2017Milano, ItaliaI managed a team of 6 people who took care of every issue resulting from customer requests, complaints and needs in line with company’s consumer customer strategy, Legal Compliance guidelines and policies. Database, CRM, processes, reporting. As a special assignment I have been involved in special projects.
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Office ManagerUhrenholt Feb 2013 - Jun 2015Basiglio (Mi)I started to work inside of this new team supporting the Italian Country Manager in the company reorganization. I take care of all back office activities: - purchase office supplies, - collect scan and send invoices to headquarter and to accountant, - track office expenses. - HR, - Credit collection - Set up and improve sales and administrative processes, - Customer data base managing - Daily contact with head office for sales and administrative reports. -
Emea Field Marketing ManagerAutodesk Feb 2010 - Oct 2012Milano, ItaliaPart of the EMEA AEC marketing team (AEC - Architecture Engineering Construction), I was in charge to implement EMEA and Global activities for italian market and cover the gap between these activities and local needs planning and executing more specific initiatives at local level. -
Country Marketing Specialist - Cross Division SolutionsAutodesk 2005 - 2010Milano, ItaliaWorked with South Europe Managers and with local Direct Sales, Channel Sales and Marketing team to determine local Marketing mix (web, email, direct mail, PR, advertising, events, Webcasts, Telemarketing and Channel marketing activities) to decide goals, timing and budget and being responsible for the execution of all operational activities. I was in charge for Platform Products and for all marketing campaigns running across all market groups. Fundamental in this position was budget management, database analysis, target segmentation and execution coordination.
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Crm Manager - Owner Of Telemarketing Activities & Contact CenterAutodesk 2000 - 2009Milano, ItaliaI led the implementation of the Autodesk Italian Contact Center. Three dedicated people managing inbound calls, Inbound emails, leads generation from inbound and assignment to internal sales or directly to resellers, Leads reports, channel follow-up. Putting this project in placealso implied the definition and constant processes and procedures’creation and improvement. I had the opportunity to use my aptitude to listen customers, to develop my problem solving skills and my analytic attitude, setting-up clear processes.Subsequently I have been in charge for all telemarketing activities ran across all markets in Italy including investment planning. The reached results have been appreciated thanks to the constant quality improvement of opportunities generated.On 2008, I led telemarketing improvement activities across South Europe performing the task with an agency located in Germany and moving activities across countries.
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Product Launch Coordinator, Price List, Promotions.Autodesk 1999 - 2004Coordination of actions and timing across all local departments involved on the products launch: Technical Support, Direct and Channel Sales, Marketing and Channel Marketing, Sales Administration. I was in charge to the Price List management for Italy and Sales Promotions implementation and communication, internally to the company organization and to the Sales Channel.
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Sales Admin SpecialistAutodesk 1991 - 1998Milan Area, ItalyStarted up Sales Admin office in Italy. Direct relation with internal sales department, with channel and production department based in Switzerland. I was in charge of the EMEA management system implementation in Italy and subsequent migration to SAP. I have coordinated other two people joined in my office and, on top of order management, we took in charge activities like Authorization code management, replacement material, license registration and customer database update, periodic sales reports, Distributors stock checking and stock rotation management.
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Order Processing - Workstation DivisionHewlett-Packard 1989 - 1990 -
Sales Admin Specialist With Direct Relation With The CustomersApollo Computer 1986 - 1989
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Sales AssistantFiamm 1985 - 1986Milan -
AssistantStudio Santopietro - Accounting Firm 1982 - 1985Milan
Carla Toncini Skills
Frequently Asked Questions about Carla Toncini
What company does Carla Toncini work for?
Carla Toncini works for Nunatac S.r.l.
What is Carla Toncini's role at the current company?
Carla Toncini's current role is Sales Administrator and back office activities - Nunatac S.r.l..
What is Carla Toncini's email address?
Carla Toncini's email address is ca****@****esk.com
What skills is Carla Toncini known for?
Carla Toncini has skills like Multi Channel Marketing, Field Marketing, Demand Generation, Channel, Channel Partners, Competenze Analitiche, Problem Solving, Processi Aziendali, Management, Marketing, Partner Di Canale, Vendite.
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