Carl B. Email & Phone Number

Dallas, Texas, Us

• Active Directory administration and management• Azure and Office 365 administration• Managed network and system alerts• Windows Server 2008-22 administration and management• Help resolve system outages in a timely manner.• SCCM Administration and Group policy Administration• Documented steps required for troubleshooting and compiled into reports.• Trained new employees on support processes, procedures, and knowledge base.• Developed online documentation for common processes for both support staff and end-users.• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.• Built and maintained successful relationships with service providers, vendors, dealers, and consumers.• Worked with customer service supervisors to resolve customer concerns on daily basis.• Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.• Mentored other technologists and support professionals to provide professional development and skill enhancement.• Isolated problem trends and completed troubleshooting efforts for recurring problems until discovery of permanent solutions.• Worked in close collaboration during opening project stages with other team members to craft appropriate measures and strategies.

Us

• Provided advanced, hands-on technical support across a broad range of end user problems in a timely manner• Worked with other I.T departments to resolve technical issues• Troubleshoot, configured, install and deploy workstations, laptops, printers, computer peripherals, smartphones, also configured and deployed new hardware

Denver, Co, Us

• Provided advanced, hands-on technical support across a broad range of end user problems in a timely manner• Troubleshoot, configured, install and deploy workstations, laptops, printers, computer peripherals, smartphones, also configured and deployed new hardware• Provided first level support for networking issues.• Perform Preventive Maintenance on A.V equipment• Developed training materials, such as exercises and visual displays.• Provided technical support to Executive leaders• Worked with other I.T departments to resolve technical issues• Worked with third party vendors to resolve issues• Successfully implemented the computer retirement program• Organized and taught training classes to fellow employees

Denver, Co, Us

• Setup and granted teammates access to applications• Actively worked with ITIL Incident management process.• Provide desktop or remote I.T support to executives and leadership teams• Used Active Directory to reset passwords and verify end user’s account information• Troubleshoot computer hardware and windows 7 issue by phone support.• Replace hardware on both laptops and desktops.• Installed and troubleshoot applications remotely and desk side.• Provide after-hours support for internal customers• Logged and tracked incidents and requests using Service Now.• Worked with tier 2 and 3 to resolve issues• Resolved basic network issues.• Installed applications remotely and desk side.• Configured and Deployed new hardware.• Provide after hours support for external customers.

Atlanta, Georgia, Us

• Help coordinate an implement the Windows 7 upgrade• Performed data migrations and restorations• Replace hardware on both laptops and desktops• Installed applications remotely and desk side.• Troubleshoot Computer hardware and Windows 7 issues• Provided end users with training on Windows 7• Was in charge of I.T Equipment and Supplies Procurement

Dallas, Texas, Us

• Deployed server Patches• Troubleshoot hardware, software, Network Equipment, telephone and mobile devices issues• Installation and configuration of new equipment• Resolve Fatal system crashes in a timely manner• Coordinate maintenance with service providers• Setup Email accounts and password reset • Reimaged computers and data management

Wichita Falls, Tx, Us

• Pc troubleshooting on employees computers. • Programmed and watched company servers. • Configured new computers.• Worked on Various projects from web design to networking. • SQL Server Express 2005 upgraded the companies database• Install and configure the Kaseya Patch Management System