Carl Berntson Email & Phone Number

Bluffdale, Ut 84065

• Oversee ongoing, daily operations, e.g. financial administration, supply order management, quality control, invoice processing, payroll, analytics, and company database.• Manage new hire onboarding and customer service training; identify gaps in skill and recommend professional development to elevate employee performance.• Initiate lean processes by identifying areas of potential service failures and integrating enhancements to maximize production, reduce redundancy, and foster… Show more • Oversee ongoing, daily operations, e.g. financial administration, supply order management, quality control, invoice processing, payroll, analytics, and company database.• Manage new hire onboarding and customer service training; identify gaps in skill and recommend professional development to elevate employee performance.• Initiate lean processes by identifying areas of potential service failures and integrating enhancements to maximize production, reduce redundancy, and foster positive customer relations.• Oversee customer support of remittances, GL coding, and custom reports using the Tableau platform.• Resolve escalated customer service issues to promote continued goodwill and long-term revenue stream.• Conduct performance evaluations and career charting with all employees; administer annual employee survey to gauge the effectiveness of leadership team and improve workplace morale. Key Achievements:• Spearheaded the launch of a new Snowflake database in the Azure environment to improve data processing and Tableau reporting speeds.• Facilitated data share with clients that are on the Snowflake platform.• Launched a new TMS software platform that includes automating spot quotes for TL and Ocean shipments.• Drove successful onboarding of new clients. • GTMS named to the INC 5000. Show less

Orem, Utah

• Direct $1.9M monthly budget and 250+ employees in high-traffic operations center serving thousands of customers.• Oversee ongoing, daily operations, e.g. financial administration, supply order management, quality control, driver scheduling, invoice processing, payroll approval, volume/stop forecasts, and management surveys.• Manage new hire onboarding and customer service training; identify gaps in skill and recommend professional development to elevate employee performance.•… Show more • Direct $1.9M monthly budget and 250+ employees in high-traffic operations center serving thousands of customers.• Oversee ongoing, daily operations, e.g. financial administration, supply order management, quality control, driver scheduling, invoice processing, payroll approval, volume/stop forecasts, and management surveys.• Manage new hire onboarding and customer service training; identify gaps in skill and recommend professional development to elevate employee performance.• Coordinate compliance training for DOT, FAA, OSHA, and EPA; ensure ongoing adherence.• Initiate lean processes by identifying areas of potential service failures and integrating enhancements to maximize production, reduce redundancy, and foster positive customer relations.• Resolve escalated customer service issues to promote continued goodwill and long-term revenue stream.• Lead safety committee meetings to elevate awareness of issues and minimize driving incidents.• Conduct performance evaluations and career charting with the supervisory group; administer annual employee survey to gauge the effectiveness of leadership team and improve workplace morale. Key Achievements:• Named Top Operating Center from among 80 facilities based on key performance factors—production goals, overtime containment, turnover reduction, budget management, and safety costs.• Exceeded corporate report card goal every month in ’14; captured top weekly scores nationwide three times. • Spearheaded launch of a new software product designed to cut delivery route mileage; improved Stops-per-Mile 13.5%–eliminating 300 miles per day over the previous year.• Drove successful onboarding of more drivers than any other facility in the district; loaned supervisors to support other locations in replicating high-impact onboarding efforts. • Promoted throughout the ranks based on natural leadership skill and consistent performance results; started in ’87 as driver, supervisor in ’89, and moved into current role in ’94. Show less