Carl Bowles Email and Phone Number
Carl Bowles work email
- Valid
- Valid
Carl Bowles personal email
An outcome-driven, inspiring service leader with experience in Energy, Telecoms and Airline industries. Proven success motivating and developing high performing cross-functional teams across multiple locations and partnerships to achieve business results. Proven ability to develop and sponsor operations transformation programmes resulting in cost savings and increased customer & employee engagement. Possesses strong communication skills with the ability to build and develop relationships with all levels of internal or partner organisations including C-Suite/Board. Inclusive in approach, provides clarity of expectation across all levels with clear objectives and engagement.
-
DirectorEnergyze Consulting LtdBedlington, Northumberland, United Kingdom
-
Director Of TransformationE.On Next Jul 2023 - PresentLondon, Leicester & Nottingham, Gb
-
DirectorEnergyze Consulting Ltd May 2023 - Present
-
Head Of Operational TransformationAtos Jan 2023 - Jun 202395877 Bezons, Fr -
Transformation & Service DirectorNorthern Gas And Power (Ngp Ltd) Nov 2021 - Nov 2022Gateshead, Gateshead Quays, GbLeading the Service function providing sales compliance and assurance and managing business contracts to live status, thereafter inbound service and cross selling non-commodity products. -
Operational LeadTeleperformance Jul 2021 - Oct 2021Paris, Île-De-France, FrClient facing role with accountability for the delivery of inbound contact centre customer care and technical support to customers of a key strategic telecommunications account. -
Director Of Customer ContactNpower Oct 2018 - Jun 2021Swindon, Wiltshire, Gb• Delivered transformation programme to reduce cost to serve driving out waste to improve customer experience with further digital and automation strategies. Achieved 15% opex reduction.• Reduced voice contact by introducing new digital channels (Apple Business Chat and WhatsApp) • Delivered 19pts NPS improvement in 12 months. Regulator published complaints position moved from 6th (bottom) to 3rd in same timeframe• Directed Smart Metering customer engagement and appointment strategy; delivered 19% above plan through campaign, digital and outbound initiatives. -
Head Of Customer Operations (Interim)Npower Jul 2018 - Oct 2018Swindon, Wiltshire, Gb• Designed a robust operating plan that will allow the allow development of capability to ensure that the relevant cost to serve / industry SLAs to be achieved across all aspects of billing• Ensured that all operational KPIs and critical processes were working effectively and supported by strong governance that allowed risks to be articulated effectively and managed by all the relevant stakeholders
-
Head Of Smart Implementation And Operational Readiness, Customer Services Home And BusinessNpower Jan 2015 - Jul 2018Swindon, Wiltshire, Gb• Created a test and learn model office approach from process definition through to full operational handover. • Orchestrated a complete change in resource planning approach to link to key customer related events as well as creating the multi-year transition and training plan for the c. 5000 FTE, in-house and partners
-
Head Of Customer SupportNpower Nov 2008 - Dec 2014Swindon, Wiltshire, Gb• Delivered multi £m in cost savings through team restructure, shift re-write, Robotic Automation and IVR automation projects• Winner of two awards in the period - Best Utility Company in the Times Top 50 Contact Centres Awards 2011 & Planning Forum Innovation Award 2012 recognising end to end support offered to Customer Service
-
Head Of Hosting And Contact Centre Solutions SupportCable & Wireless Nov 2006 - Jul 2008London, England, Gb• Restructured existing team to allow successful integration of additional teams, reducing process bottlenecks and improving team efficiency resulting in a 25% reduction in operating costs in year.• Re-engineered incident management processes using Six Sigma and ITIL methodology increase performance of fix within SLA of 14 %pts. -
Head Of Ivr ChannelHbos Plc Jul 2006 - Nov 2006 -
National Workforce Management ManagerOrange Aug 2004 - Jul 2006Issy-Les-Moulineaux, Île-De-France, Fr -
Operational Delivery ManagerBritish Airways May 1992 - Jun 2003Middlesex, Gb
Carl Bowles Skills
Frequently Asked Questions about Carl Bowles
What company does Carl Bowles work for?
Carl Bowles works for Energyze Consulting Ltd
What is Carl Bowles's role at the current company?
Carl Bowles's current role is Director.
What is Carl Bowles's email address?
Carl Bowles's email address is ca****@****wer.com
What skills is Carl Bowles known for?
Carl Bowles has skills like Call Centers, Stakeholder Management, Contact Centers, Strategy, Management, Business Process Improvement, Customer Experience, Project Delivery, Workforce Management, Outsourcing, Team Management, Service Delivery.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial