Director
Energyze Consulting Ltd
AeroLeads people directory · profile
Carl Bowles Email & Phone Number
Director
at
Energyze Consulting Ltd
1 work email found
@rwenpower.com
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Director
Location
Tyneside Area, United Kingdom, United Kingdom
Who is Carl Bowles? Overview
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Quick answer
Carl Bowles is listed as Director at Energyze Consulting Ltd, based in Tyneside Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at rwenpower.com and a matched LinkedIn profile for Carl Bowles.
Carl Bowles previously worked as Director of Transformation at E.On Next and Head of Operational Transformation at Atos.
Company email context
Email format at Energyze Consulting Ltd
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{first}.{last}@rwenpower.com
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AeroLeads found 1 current-domain work email signal for Carl Bowles. Compare company email patterns before reaching out.
Profile bio
About Carl Bowles
An outcome-driven, inspiring service leader with experience in Energy, Telecoms and Airline industries. Proven success motivating and developing high performing cross-functional teams across multiple locations and partnerships to achieve business results. Proven ability to develop and sponsor operations transformation programmes resulting in cost savings and increased customer & employee engagement. Possesses strong communication skills with the ability to build and develop relationships with all levels of internal or partner organisations including C-Suite/Board. Inclusive in approach, provides clarity of expectation across all levels with clear objectives and engagement.
Listed skills include Call Centers, Stakeholder Management, Contact Centers, Strategy, and 25 others.
Current workplace
Carl Bowles's current company
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14 roles
Carl Bowles work experience
A career timeline built from the work history available for this profile.
Director Of Transformation
Current
Jul 2023 - Present
Director
Current
Energyze Consulting Ltd
May 2023 - Present
Head Of Operational Transformation
Jan 2023 - Jun 2023
Transformation & Service Director
Leading the Service function providing sales compliance and assurance and managing business contracts to live status, thereafter inbound service and cross selling non-commodity products.
Nov 2021 - Nov 2022
Operational Lead
Client facing role with accountability for the delivery of inbound contact centre customer care and technical support to customers of a key strategic telecommunications account.
Jul 2021 - Oct 2021
Director Of Customer Contact
- Delivered transformation programme to reduce cost to serve driving out waste to improve customer experience with further digital and automation strategies. Achieved 15% opex reduction.
- Reduced voice contact by introducing new digital channels (Apple Business Chat and WhatsApp)
- Delivered 19pts NPS improvement in 12 months. Regulator published complaints position moved from 6th (bottom) to 3rd in same timeframe
- Directed Smart Metering customer engagement and appointment strategy; delivered 19% above plan through campaign, digital and outbound initiatives.
Oct 2018 - Jun 2021
Head Of Customer Operations (Interim)
- Designed a robust operating plan that will allow the allow development of capability to ensure that the relevant cost to serve / industry SLAs to be achieved across all aspects of billing
- Ensured that all operational KPIs and critical processes were working effectively and supported by strong governance that allowed risks to be articulated effectively and managed by all the relevant stakeholders
Jul 2018 - Oct 2018
Head Of Smart Implementation And Operational Readiness, Customer Services Home And Business
- Created a test and learn model office approach from process definition through to full operational handover.
- Orchestrated a complete change in resource planning approach to link to key customer related events as well as creating the multi-year transition and training plan for the c. 5000 FTE, in-house and partners
Jan 2015 - Jul 2018
Head Of Customer Support
- Delivered multi £m in cost savings through team restructure, shift re-write, Robotic Automation and IVR automation projects
- Winner of two awards in the period - Best Utility Company in the Times Top 50 Contact Centres Awards 2011 & Planning Forum Innovation Award 2012 recognising end to end support offered to Customer Service
Nov 2008 - Dec 2014
Head Of Hosting And Contact Centre Solutions Support
- Restructured existing team to allow successful integration of additional teams, reducing process bottlenecks and improving team efficiency resulting in a 25% reduction in operating costs in year.
- Re-engineered incident management processes using Six Sigma and ITIL methodology increase performance of fix within SLA of 14 %pts.
Nov 2006 - Jul 2008
Head Of Ivr Channel
Jul 2006 - Nov 2006
National Workforce Management Manager
Aug 2004 - Jul 2006
Operational Delivery Manager
May 1992 - Jun 2003
FAQ
Frequently asked questions about Carl Bowles
Quick answers generated from the profile data available on this page.
What company does Carl Bowles work for?
Carl Bowles works for Energyze Consulting Ltd.
What is Carl Bowles's role at Energyze Consulting Ltd?
Carl Bowles is listed as Director at Energyze Consulting Ltd.
What is Carl Bowles's email address?
AeroLeads has found 1 work email signal at @rwenpower.com for Carl Bowles at Energyze Consulting Ltd.
Where is Carl Bowles based?
Carl Bowles is based in Tyneside Area, United Kingdom, United Kingdom while working with Energyze Consulting Ltd.
What companies has Carl Bowles worked for?
Carl Bowles has worked for Energyze Consulting Ltd, E.On Next, Atos, Northern Gas And Power (Ngp Ltd), and Teleperformance.
How can I contact Carl Bowles?
You can use AeroLeads to view verified contact signals for Carl Bowles at Energyze Consulting Ltd, including work email, phone, and LinkedIn data when available.
What skills is Carl Bowles known for?
Carl Bowles is listed with skills including Call Centers, Stakeholder Management, Contact Centers, Strategy, Management, Business Process Improvement, Customer Experience, and Project Delivery.
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