Resourceful, dedicated, and hard-working professional with 10+ years of management experience and successful track record in the hospitality and service industries. Bachelor of Science in Marketing Management. Proven problem solving capabilities with internal and external customers; excellent oral and written communications skills. Create and manage budgets of $1+ million; committed to maximizing profits, efficiencies, and customer satisfaction. Core competencies include: Communications | Relationship Building | Project Management | Customer Service Excellence.Selected Accomplishments:• Achieved highest monthly walk-in revenue in hotel history through employee incentive programs.• Bid and implemented $500,000 elevator modernization program.• Completed outdoor climate control project allowing extra exhibit area for specialized group.• Completed fast track hotel maintenance for high profile group impacting hotel AAA status.• Created and implemented Night Audit procedures and training manual.• Led call center specialty training team through software migration.• Created multiple installation and troubleshooting documents for software products.