•Analyzed & cornered data from 20 depts, solidifying a 98% accuracy rate of metrics that enabled the CEO to forecast revenue & sales goals with confidence.•Constructed an interactive dashboard utilizing Google Data Studio with self-guided data visualizations to synthesize complex datasets, resulting in improved user ease of understanding by 40%.•Initiated automated SOP audits of daily tasks, saving 250 man-hours of discrepancy review, and increasing performance accuracy rate by 20%.

•System Maintenance and Monitoring: Regularly monitor and manage the client's servers and domains to ensure they run efficiently and securely. •Helpdesk Support: Providing technical support to end-users, including troubleshooting software and website issues, assisting with system access and permissions, and resolving technical problems that employees may encounter.•Documentation: Maintaining accurate and up-to-date documentation related to system configurations, network layouts, troubleshooting procedures, and IT policies.•System Upgrades and Migrations: Planning and executing system upgrades, hardware replacements, and software migrations to ensure the infrastructure remains up-to-date and compatible with evolving business needs.•Collaboration: Coordinating with web developers to address cross-functional IT needs and projects.

With 2 years ( and still counting) of experience in the Facebook Ads Platform, I help businesses to grow using customized and effective strategies in:1. Acquisition - I prefer not to use the default A/B split testing since I have my own personalized testing process where each campaign is equal to 1 product/service. Each campaign has multiple 5-10 ad sets with 1 broad interest to determine the most effective interest. Multiple ads under an ad set are optional only if we have more than 1 creative or copy that we need to test. 2. Retargeting - Track Conversion API. Create Custom Audience from Web Data then create a Look-a-like Audience (1%-5%) based on Events. 3. Retention - An ad that targets existing customers. Already having data on this audience, you are able to promote highly targeted offers.

Prepare and teach classes to help the experts to learn new skills. Key responsibilities include assessing training needs, creating training materials, and teaching classes. Have excellent presentation and communication skills, along with a calm and patient demeanor.

A supervisory post where I contribute my knowledge and experience to enhance my team's efficiency. Evaluate my team's needs, and determine the fast and easy suitable technical solutions to ensure that defined requirements are met. Used the STAR approach in every coaching session to celebrate the wins, determine the opportunities, identify goals, and create an actionable plan collaboratively through a positive conversation.

A hybrid technical support expert who is genuinely excited to help customers by providing fast and easy troubleshooting guides through phone, chat, and email channel supports. Tracked and resolved multiple contact cases. Document the customer's concerns in a detailed manner. Escalate cases to a higher level of support if needed.