Carl Collins Email & Phone Number

Knoxville, Tennessee, United States

Knoxville, Tennessee

Knoxville TN

Leading 350 employees supporting Sales, Service, Underwriting and Operational Effectiveness. Responsibility includes fostering a culture focused on employee engagement, quality and customer/agent satisfaction.

Houston, Texas

Led four Unit Managers and 40 Claim Professionals and Nurses handling the Workers Compensation line of business in multiple states. Managed Oil and Gas Workers Compensation countrywide.

Houston, Texas Area

Led two Associate Managers, 17 Unit Managers and 140 auto claim professionals. Claims handled included Auto Damage, First Party Medical, Personal Injury Protection, Auto Liability, Complex Severity, Personal Liability and Appraisal of Physical Damage.

Houston, Texas Area

Led eight Unit Managers and 90 property claim professionals focused on all Homeowners Peril losses in the southern half of Texas. Losses included 'inside contents' and 'outside structure'.

Houston, Texas Area

Led 30 employees including oversight of all compliance items, financial self assessment and claim center/national initiatives for the claim center. Other items of responsibility included: budget, operational metrics, staffing plans and employee retention initiatives.

Northbrook Illinois

In my latest role as Senior Manager I directed the design, implementation and monitoring of casualty and liability claim processes for all states. Led seven direct reports and worked with claim center field leadership to track claim loss costs, operational measurements and customer experience impacts.