Carl Couchman Email & Phone Number

San Jose, Ca, Us

New Castle, De, Us

Field Service support for high profile customers in the greater San Francisco Bay Area working with materials and pharmaceuticals.

HP wide format printer service.

Serves as a project manager who handles a wide range of digital printing maintenance and service issues on behalf of clients with diverse printing and technology needs.

Responsible for the color management, operations and quality control of the full line of digital equipment. • Performed sourcing and quality testing for 50+ printable substrates• Spearheaded the company green initiative; created the green business certification process• Developed and implemented a printer and finishing equipment maintenance program• Efficiently streamlined the pre-press workflow processes• Championed 3rd party ink changeovers in order to save the company $40k+ /year in ink costs• Provided on-site technical support, subject matter expertise and equipment repairs for clients and sales staff

Responsible for the launching of newly created MetalPrint products and supervision of a staff of 10 employees.• Successfully launched the brand new MetalPrints product, establishing its standing as an industry leading product• Performed the sourcing, quality control, testing and color management of 12+ fine art giclee printer products• Interfaced with senior leadership and the sales staff on a daily basis• Provided technical support for all inkject technologies and products

Redwood City, Ca, Us

Color Management and Print Specialist (2008 - 2009) – Responsible for managing the product launch of a brand new giclee printer line reporting to the Director of Operational Excellence. • Interfaced with six (6) different international and domestic vendors regarding printer services• Spearheaded the new printer testing initiative and implemented a new inkjet poster print offering• Monitored ink change overs and ensured quality for the high volume product line by working with the quality manager• Managed the color process for the facility• Key contributor to the launch of the company’s first three (3) new products within a one year timeframe, including printable skateboards, business cards and tennis shoes• Provided technical support for multiple product linesHIred as a Production Manager (2007 - 2008), with responsibility for overseeing key production items including inkjet printing, photo printing, buttons, mousepads, mugs, dye sublimation, and ties.

Plano, Tx, Us

Responsible for effectively and efficiently overseeing the Modesto, CA digital imaging facility supporting 300 locations with large format printed marketing materials.• Managed a staff of eight (8) employees• Built relationship with the back-office outsource partner• Designed a process workflow and specific equipment requirements to support new product launches and enable the shipment of high volume, high quantity daily customer ordersImaging Support Specialist (2002 - 2005) – Employee based out of the new facility in Modesto, CA responsible for providing technical consultation and support to the field service staff supporting 300 one-hour portrait studios.• Managed the operations of the equipment for the robust commercial enlargement lab on-site • Project lead for a nationwide digital conversion project which resulted in the presentation of findings to senior leadership• Project responsibilities included intensive testing on five (5) digital mini-labs resulting in the purchase and roll out of new minilabs to over 200 stores• Interfaced with vendor and company team members to drive the success of the project• Provided technical support for 600+ quality and technical requests each month• Managed $400K parts inventory enabling cost savings and downtime reduction• Collaborated with 70+ vendors for purchasing and procurement• Performed research and provided recommendations for the development of new technologies• Recognized with promotion to Manager Imaging Systems CenterHired in 1999 as a Imaging Systems Coordinator, a field consultant with responsibilty for the co-management of 14 store managers within the Bay Area

Aa, Electronics Engineering Technology

Technical Training