Carlton (Carl) Daniel Email & Phone Number

Atlanta Metropolitan Area

Communicate with customers, regarding the financial status of their auto purchase (Correspondence Representative, CarMax Auto Financial).

Kennesaw, Georgia, United States

• Supported Pep Boys stores with their third-party property damage automobile claims, by adjusting claims of customers; while doing so, secured cost savings, by ensuring legitimacy of claims• Negotiated and successfully settled claims, in the company’s favor, including claims of total losses, automotive repairs, and loss of use• Researched claim information, investigated, and resolved claims against Pep Boys, determining their authenticity and the company’s liability, and settling the claims, when it was appropriate• Managed a diary of approximately 80-120 claims at any given time • Scheduled and evaluated damage appraisals for the creation of estimates, for determining the ACV in total losses, and in cases of diminished value; coordinated and managed car rentals for Pep Boys customers• In determining the legitimacy of claims, confirmed that proper procedures and Standard Operating Practices were followed by Pep Boys staff (technicians)

Atlanta, Ga

• Served as a mentor and assisted with the training/coaching of new employees• While serving as an Intercompany Arbitration Forums Automobile Arbitration Writer, emphasized quality data collection and analysis; developed strategic arguments, after evaluating the existing evidence, and researching statutes and case law• Recovered millions of dollars for the company from third party carriers (such as State Farm, GEICO, and Progressive), through maintaining above a 50% win-loss ratio (above average) for most months/quarters, as an arbitration writer in automobile (collision) claims• Recovered $385,000 in October of 2018 (in arbitration) with a 75.9% win-loss ratio; recovered $400,000 in August 2016 with a 60.40% win-loss ratio; when writing damage dispute arbitrations, recovered $110,000 in the first half of February of 2016 with a 91.9% win-loss ratio • Resolved claims by negotiating and successfully settling liability, in the company’s favor, in automobile (collision) claims • Maintained consistent flexibility in roles, by serving on special projects/presentations [such as participating in a pilot research study on subjects for arbitration speed (which helped the company determine production goals), and addressing leaders and team members how to successfully write arbitrations on certain/specific topics], moving back to a negotiation role (from an arbitration role) when needed, and assisting the damage dispute arbitration team when needed• Successfully secured collection/recovery from third party carriers during negotiations in the amount of $500 - $25,000• Ensured that claims practices were in line with state compliance and regulations• Provided customer service / communication to customers, as their claims were being resolved

M.S., Management, Gpa 3.70

Key Classes Taken: Accounting for Financials Decisions

B.S., Psychology, Gpa 3.57

Activities and Societies: •Golden Key National Honor Society • Awarded the All-American Scholar AwardKey Classes Taken: Principles.

Master Of Science - Ms, Management