Carl Cook Email & Phone Number

Milton Keynes, GB

Buckingham, England, United Kingdom

Buckingham, England, United Kingdom

Northampton, United Kingdom

Buckingham, United Kingdom

• Field based manager responsible for dealing with customer loan queries.
• Built successful relationships with customers nurturing new business and ensuring minimal attrition levels.
• Managed customer arrears and listened to the customer to ensure a suitable payment plan was put in place.
• Successfully achieved bonus each month since starting with the company
• Provided peer support and shared knowledge to help in team success.

• Making significant gains to improve Net Promoter Score (Customer Satisfaction Indicator)
• Responsible for all Customer Experience both reactive and pro-active within the Vending business
• Reporting directly to the Managing Director
• Worked with C-level executives and investors.

• As part of a dynamic team of telemetry specialists I was responsible for dealing with all customer queries, and swiftly putting in place resolutions to their challenges. Dealing with a technical product it was.
• Quickly gained thorough understanding of M2M, IoT and Vending… Show more As part of a dynamic team of telemetry specialists I was responsible for dealing with all customer queries, and swiftly putting in place.
• Quickly gained thorough understanding of M2M, IoT and Vending industries.
• Helped manage previously at risk customers, changing them to brand advocates.
• Produced and distributed critical customer communications and service updates.
• Took the lead on customer experience transformation project to engage team and deliver best ever KPI results.

Hartlepool

• As a Retail Branch Manager I dealt directly with the general public both face to face and over the telephone, offering an excellent customer service experience, being the face of the business. Building a relationship.
• Building a strong rapport with customers through welcome and… Show more As a Retail Branch Manager I dealt directly with the general public both face to face and over the telephone, offering an excellent customer.
• Building a strong rapport with customers through welcome and confirmation calls
• Managing the business Opportunity and Purchase systems, Converting booked appointments into successful purchases
• Accurately appraising vehicles keeping in mind both the company and customer at all times
• Selling the business services effectively and thoroughly processing the car purchase

Leading a team of up to 19 service professionals, based either on customer premises or within a call centre environment. Responsible for managing the customer service experience delivered to a range of major blue chip and public sector clients in addition to the HR business needs of my direct reports.

Responsible for the customer service needs of major blue chip and public sector clients, including banking and business service clients. Managing their telecommunications needs and assuring the delivery of exceptional and pro-active customer service.

Responsible for securing new business and managing the ongoing customer service needs of a portfolio of SOHO and SME customers within a retail environment.

Bachelor'S Degree, Computing & It With Psychology

Education record

Electronic Engineering and Mobile Telecommunications Technology