Carl Grant Email & Phone Number

Milwaukee, Wisconsin, Us

Support several applications running on Linux Red Hat and Windows servers.• Responsible for maintaining uptime for critical applications.• Responsible for restarting apps during system patching and performing application patching.• Perform tasks for system and database upgrades, including troubleshooting any issues.• Perform application upgrades as required.• Work with Security Department to resolve security vulnerabilities.• Create custom MS Visual Basic code to assist with automating tasks.• Assist with multiple projects and provide support, including DevOpsDeploy, Splunk reports and alerts, IBM Service File Gateway and Interactive Voice Response (IVR)

Carlsbad, Ca, Us

I supported the backend provisioning systems for residential, business, and wholesale customers. I as the primary support engineer for the Policy and Charging Rules (PCRF) application for all residential customers.• Troubleshot customer usage issues using a variety of internal tools, Splunk, ReadyAPI, Toad for Oracle and Oracle Enterprise Manager.• Worked with Procera/Sandvine shaping tools to establish and maintain packet shaping for Residential and Mobility customers.

Greenwood Village, Co, Us

I provided support for Charter Communications’ Openwave email system, used by their residential customers. I assisted with patch installs and upgrades to Openwave system and Cassandra database.• Led project to monitor inbound and outbound SPAM emails from business customer accounts utilizing tools provided by Cloudmark.• Assisted with patch installs and upgrades to Openwave system and Cassandra database.

Sacramento, Ca, Us

I delivered customer facing services to internal colleagues. Reviewed and refined processes to increase efficiency. Troubleshot complex applications and isolate root cause effectively and drive issue to resolution.• Deployed a variety of products across middleware platforms as required. Specific technologies included but were not limited to IIS, JBoss, Tomcat, ColdFusion, WebSphere and Apache.• Provided technical expertise for implementing middleware patching technologies.• Created and maintained documentation as it relates to system design, physical architecture, configuration, troubleshooting information and common issue resolution.

Englewood, Co, Us

I provided backend server support for all Catholic Health Initiatives Enterprise applications, primarily Morrisey MSOW Credentialing, Kronos Workforce Central and Workforce Analytics. Applications were Windows based running a variety of web tools including IIS, JBoss, and Tomcat. Applications were also using Oracle and Microsoft SQL database engines.• Managed the installation and upgrades of Enterprise Healthcare applications, along with configuration for optimal performance, based on vendor recommendations.• Created documentation and installation documents as needed.• Troubleshot connectivity and configuration issues to Business Objects reporting servers.• Coordinated Microsoft Windows patching and monthly reboots for all Enterprise application servers with in-house server team.

Morristown, New Jersey, Us

Responsible for customer escalation support for AVAYA’s Messaging products, including Modular Messaging and Aura Messaging.• Provided Subject Matter Expert advice for installations, Lotus Domino Modular Messaging backend support, Lotus Notes client issues, Microsoft Exchange and Windows issues. • Lab Manager for System Support Engineering test lab consisting of over 25 servers, including Windows, Linux, Exchange, Domino, and NAS backup servers. Provided plans for hardware and software upgrades, and managed licenses. • Assisted with software testing for new releases, including documentation reviews for accuracy and completeness.

System Administrator for over 56 Windows based Domino servers. Assisted with all desktop support and special projects as requested. Developed database applications using Lotus Domino. • Maintained and configured backups and restores for all environments. Monitored networked servers and continually analyzed server behavior to ensure optimal performance. Provided Lotus Domino administrative and architectural Tier 3 support for over 17,000 users, administrators, and developers.• System Administrator for 15 instances of Stellent Content Server. Installed instances on Windows and Solaris servers using Apache and iPlanet web servers.• Developed custom web pages and workflow processes within Stellent Content Server using workflow, PDF Converter, Publisher, and Site Studio. Customized Content Server using custom components created with Java and Idoc script.