Carl Dicicco Email & Phone Number

Bow NH

• Responsible for achieving company sales goals and metrics while maintaining operational standards.
• Developed sales culture that is constantly ranked at top of district
• Coached team members in other locations within district through challenging situations
• District UPT and inventory captain

• Currently operate 35,000 sq. ft. office supply specialty store with sales exceeding $5.5 million.
• Taught and reinforced behaviors that result in managers and associates delivering exceptional sales & service results.
• Trained and coached consultative selling environment that provides a total solution to all customers.
• Drove customer services scores from 72% to 80% in less than 6 months.
• Developed a team committed to operational excellence to drive profitable sales and margin.
• Have taken a store from failing most of company driven audits (loss prevention, safety and merchandising standards) to one of the highest scores in district.

Opened and operated 28,000 sq. ft. new specialty retail sporting goods store. Hired,trained and developed entire sales staff and leadership team. Developed merchandising standards and drove in store marketing to drive new traffic and adapted to sales opportunities quickly while creating an environment for exceptional customer service

Focus on store profitability, through creating and sustaining positive customer and employee experiences. Specifically accountable for implementing defined business group strategies, analyzing business results, creating and communicating effective gap management plans and responsible for managing, coaching, and developing the sales team to provide.

Responsible for sales and guest services. Provide guidance and direction to store team members in the area of guest satisfaction, associate development, inventory control, human resources, safety, asset protection and expense control. Also responsible for executing and maintaining merchandising standards and driving company programs

Responsible for providing superior customer service and driving sales and margin in alignment with the financial plan of the retail store. Primary responsibilities include controlling and monitoring overall store expenses, and ensuring that all corporate financial and merchandising standards are maintained and enforced. Also oversees a variety of store.

Delivered industry leading customer service. Responsible for driving sales with focus on specific specialty categories (e.g., in home sales, installation services, attachment and extended warranty sales) also responsible for all store operations. Conducted recruiting and development of a professional sales team.