Carl Douglas Email & Phone Number

Florida

Over 14 years of data center experience where knowledge was gained by “walking the data center floor and visually inspecting cabling from the underneath of the floor tiles up to and into each connection into each rack” at AFTAC (Air Force Technical Applications Center) Patrick AFB, Florida. From that point, participated in datacenter modernization efforts at other centers, including learning how technology has evolved over time. System Administrator for Oracle Enterprise Management application. In charge of quarterly application patching, annual PKI certificate updates, Linux operating system “swap-outs”, coordination of changes and creating engineering documentation to record those activities. Also, engaged the FDA customers with Middleware functions that resulted in over 3000 ServiceNow incident tickets and 1000 change tickets resolved between 2014-2019. Middleware supports over 50 applications running on over 200 Windows and Linux Servers.Enterprise middleware tool administrator managing the Oracle Enterprise Manager application. This application monitored Oracle databases in the Ashburn Datacenter. The application has a server to agent structure. Target servers relay information back to the OMS servers via agents on both the target and OMS servers. There are 2 OMS servers setup as a primary and backup. There are 164 target Linux servers that report on 4268 individual components. Proven understanding and use of operating systems Windows and Linux, BASH, Korn, Power Shell, ServiceNow ticketing systemRenewed PKI certificates starting with the CSR file on the Linux server. Then passing that information to the FDA PKI Certificate Authority. This was a SAN or “Subject Alternative Name” request. With the resulting .pem file, created user, intermediate and root certificates. Those were then installed into a certificate wallet on the OMS (OEM) servers by securing the OMS console, primary and secondary OMS servers, the then load balancer connection.

Melbourne, Florida Area

Melbourne, Florida Area

Software Applications-Linux-Project Management-VM_Remote Administration

Provided local and remote tool administration support for the Intelligence Community Data Layer functionality, Analyst Vetted Database, and cross domain web services. • Managed 16 blade servers that functioned as the hardware platform for the Intelligence Community Data Layer enclosure. • Tasks included writing bash and Perl shell scripts, and time card approval for team members.• WAR and SAR reporting to senior BAESystems management, Civilian Service Program Management, and senior management with program partners.• Exposure to open source application integration (PostGres, TWISTER, Presto, Apache), and remote server administration, application migration. All servers are Red Hat 5.0 Linux and the application was written in C++. • During migration to a virtual environment, able to research through the code to locate where server ip addresses had been hard coded into the source code. Tested customer driven enhancements/fixes in the production environment.• Within 30 days of access to the environment, created a BASH script that partially automated monitoring of SIPR servers. Teammate expanded on the script to further automate monitoring of >50 JWICS servers.• Using root (super user) privileges, remotely monitored status of JWICS LINUX servers (>50 in a 24x7 critical environment) without interrupting processing of customer functionality.• Part of a virtual team which was focused on re-configuring a web services search engine (Big Data Tool).• Assigned role as part of the AVRS (vetted analyst database) tech team. AVRS was based on MYSQL on a Windows 2008 infrastructure. Within 60 days, learned the tools and the environment sufficiently to assist users with tool issues.• Modified AVRS process for handling help desk issues. Answered questions and assisted users from SERSC, WCRSC, EUCOM, and NESRC (Southeast, Western Conus, European Command, and Northeast Conus). Created relationships with AVRs customer and worldwide users.

Worked in the IT Systems technical Planning directorate at the Air Force Technical Applications Center at Patrick AFB. Worked with all groups in AFTAC to validate requirements, propose solutions to implement those requirements, and manage change within the AFTAC datacenter.• Primary job was to write technical solutions. Technical solutions determine whether assets are needed; if the asset can be enhanced; or if the asset has to be replaced. • Conducted CERP tracking. The CERP plan focuses on technology refresh and modernization of all capital equipment (switches, routers, servers), and focuses on implementing newer technologies such as virtualization (XenApp, VMware). CERP was a vital function of AFTAC as it affected the entire enterprise budget. CERP defines procurement policy and the coordination and management of IT assets, and it is part of the Enterprise Transition Plan which tracks, plans, all enterprise assets for all 1100 employees and projects. • Mastered SQL (update queries, sort queries, parameter queries) programming in ordered to create timely Access database reports.• Reports provided the basis for briefings actions plans, and cost analysis. Reports were used to assess current asset capabilities to determine replacement needs. The database was a Microsoft Access design where the development environment is based upon the development environment for SQL Server. • With the development environment, modified the entity relationship diagram, database tables, used relational algebra concepts to create reports on cooling cost and space, manipulated primary and foreign keys, created customer reports, imported and exported data from Word /Visio/Excel, and modified visual basic scripts for design enhancements.

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