Evaluating user needs and system functionality and ensuring that IT facilities meet these needsObtaining competitive prices from suppliers, to ensure cost effectivenessScheduling upgrades and security backups of all systemsResearching and installing new systemsEnsuring the smooth running of all IT systems, including anti-virus software, print services and email provisionEnsuring that software licensing laws are adhered toProviding secure access to the network for remote usersSecuring data from internal and external attackOffering users appropriate support and adviceMentoring and training new IT support staff;keeping up to date with the latest technologies.

Comprehensive understanding of the Disaster Recovery/Business Continuity process gained by coordinating and executing tests from start to finish including full procedural documentation to evolve the process and reporting to satisfy internal/external auditorsProficient with monthly server and workstation security patching routines working closely with the Security Manager to identify vulnerabilities and suitable solutionsGood understanding of call ownership, allocation, escalation and closure within an ITIL Best Practise Environment

Supported desktop, laptop and Thin Client build and deploymentCreation and maintenance of Technical Procedures Blackberry Enterprise Server (BES) administration for users and devicesSet-up and configuration of MFD's and printersBasic support of IBM System-i when necessary – User set-up and authorisation

VAX/VMS Systems Management

VAX system running Intergraph CAD/CAM, Mitel PABX support

Responsible for the day to day running of two Microvax systems

Junior Vax system Operator