Carleigh Smith Email & Phone Number

Chapel Hill, NC, US

United States

- Lead functional discovery sessions in conjunction with Sales Engineers to confirm understanding and documentation of clients' current state workflows.- Collaborate with appropriate members of Product and Engineering teams as needed to influence recommendations prior to SOW execution.- Drive alignment across business, technical & compliance, data privacy.

Raleigh-Durham, North Carolina Area

The primary focus of the role was to hold responsibility for both deploying the next generation of continuous performance management and employee engagement software to customers, as well as mentorship, training, and coaching for Implementation Managers. This role worked cross-functionally with Sales and Customer Success Managers. There was an additional.

Raleigh, North Carolina

The primary focus of the role was to ensure a seamless onboarding experience for new customers and serve as a trusted advisor to customers by building strong relationships with key customer stakeholders and guiding them through the first part of their customer journey with 15Five.- Led successful implementations with large, mid to high-tier customers.

- Led LiveSafe's Education Implementation team to carry out a mission that leverages technology to increase safety and awareness at home, at work, and on campus. - Provided customer-specific counseling on best practices for using software, training for end users, installation, and troubleshooting. - Shared enhancements and new functionality with the Client.

Arlington, VA

- Led the implementation process with new and existing clients to achieve high adoption and engagement of the LiveSafe platform (end-user app and safety personnel dashboard). - Trained client leadership and safety personnel on the use of the dashboard. - Developed strategic communications plans for diverse audiences within client organizations.

Arlington, Virginia

- Organized receptions at two National IACLEA Conventions.- Recruited young professionals for user testing.- Implemented a student ambassador program.- Managed social media platforms.- Assisted in the creation of a promotional video for all Higher Education Clients.- Assisted in training new clients on the LiveSafe platform in preparation for launch..