Associate Director Of Services
CurrentMy role is all about driving Influencer marketing service excellence, surpassing organizational KPIS and cultivating internal team development.Key achievements: - Restructured Services team from single-account ownership to multi-tier roles & responsibilities, which allows for improved service support on license customers, clearer growth opportunities for account members, and increased account success- Manage a team of six to eight, ensuring top-tier client service execution and… Show more My role is all about driving Influencer marketing service excellence, surpassing organizational KPIS and cultivating internal team development.Key achievements: - Restructured Services team from single-account ownership to multi-tier roles & responsibilities, which allows for improved service support on license customers, clearer growth opportunities for account members, and increased account success- Manage a team of six to eight, ensuring top-tier client service execution and strategic recommendations for 100+ clients- Collaborate with Customer Success, Revenue & Executive leadership teams to ensure internal process alignment and find streamline solutions to client escalationsClients Include: Belk, Mattel, P&G, Sam’s Club, & TikTok Show less